Topics: Stop Watch

Proud of the Way the Truckstop Industry Has Stepped Up

Before anything else, I want to say that I hope you, your family and your staff are all well. As entrepreneurs and business owners, we are used to overcoming challenges, and our recovery from the trials brought on by COVID-19 will be no different. We will survive. More

Effectively Schedule Staff to Maximize Customer Service

Effectively and successfully managing staff shifts is critical to keeping customers and employees happy. It can be a difficult job, but those within the industry shared several ways they ease the process and ensure they have the right people in the right place at the right time. More

9 Things You May Not Know About NATSO Staff

NATSO staff is a power-house of experts. Here are just a few of the things you may not know about us. More

Changes in Drivers’ Lifestyle and Demographics Shape Truckstops' Offerings

As the pool of drivers and the length-of-haul changes, truckstop and travel plazas have to make getting to know their customers a top priority. More

Harness the Excitement of a New Year at Your Truckstop

As an industry, we’re able to keep that enthusiasm going as we come together to share ideas and inspiration at NATSO Connect More

Great Idea in Action: Infused Water Members Only Join or Login

While attending the International Study Tour this summer, Darren Schulte, NATSO’s vice president, membership, identified that a lot of retailers were making and selling infused water. More

Coffee Cup Travel Plaza Adds Digital Pricing, Self Checkout and More

Tom Heinz, owner and CEO of Coffee Cup Fuel Stops, worked with Paragon Solutions on the remodel, which started in the fall of 2016 and finished in the fall of 2018. More

Attracting Four-Wheel Diesel Drivers & Converting Them to Inside Sales Members Only Join or Login

The traveling public can make up an essential part of truckstop and travel plazas' overall sales, and making the most of this customer segment means moving them off of the fuel islands and inside the store. Stop Watch sat down with those within the industry to learn more about how operators are tapping into four-wheel drivers to boost overall sales and provide the best customer service. More

DOT Advisory Committee on Human Trafficking Releases Final Report to Secretary Chao Members Only Join or Login

The U.S. Department of Transportation’s Advisory Committee on Human Trafficking released its final report to Secretary of Transportation Elaine Chao providing recommendations on actions the Department can take to help combat human trafficking. It also recommended best practices for states and local transportation stakeholders in combatting human trafficking. More

Frictionless Payments can Speed Service, Cut Costs

For retailers, self-service technology can increase speed-of-service, allow them to reassign labor and improve order accuracy. More

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