Staff

Lisa Mullings is the President and Chief Executive Officer for NATSO. Prior to this appointment to NATSO’s Executive Committee, she served as NATSO’s Vice President of Public Affairs and Counsel. In that capacity, she lobbied on transportation and tax issues and managed NATSO’s strategic communication plan, serving as NATSO’s primary media contact as well as editor of both the association’s bi-monthly trade publication, Stop Watch, and its weekly e-newsletter.

Prior to joining NATSO in January 1995 as the Associate Director of Government Affairs, Lisa was the communications and government affairs manager for the National Association of Chemical Recyclers. Prior to that, she served for five years as a staff member on the House transportation committee. She received her undergraduate degree in business with a minor in journalism from the University of Maryland in 1994 and her law degree from George Mason University School of Law in 2000. She is married and has two sons.

Responsible for ensuring successful operations and growth of the NATSO through strong fiscal management, volunteer and staff development, and leadership and oversight of day-to-day operations.

Manages the operations of the NATSO main office and helps staff members achieve their goals by ensuring that they have the necessary office systems and equipment. 

Roger Cole serves as editor of the NATSO Foundation's Biz Brief. The Biz Brief is a daily e-newsletter created to provide readers with business intelligence tailored specifically for truckstop and travel plaza owners and operators. Cole sifts through hundreds of news sources daily, selects the most relevant and timely news and then editorially distills it into a must-read briefing.

Advocates for NATSO members on legislative and regulatory issues in Washington.  Also provides education on legal issues affecting the industry.

Frend will serve as a policy advisor to the entire Government Affairs team. She will be responsible for helping to shape and advance NATSO’s advocacy agenda on Capitol Hill. Her years of experience working with the industry combined with a focus on energy and transportation matters on Capitol Hill will enhance NATSO’s efforts to expand and strengthen its reach in Washington. 

Goheen will implement NATSO’s legislative and political agenda in Washington, D.C., and direct the association’s political engagement efforts. Goheen will serve as the liaison with NATSO’s Government Affairs Committee and represent NATSO before Congress and officials in the executive branch on matters relating to the truckstop and travel plaza industry, including transportation, energy, financial services, environmental, and labor issues. 

Develops strategic partnerships that create value for members.  Staff lead on meetings and events, including The NATSO Show.  Directs recruitment and retention of allied members through valuable service offerings.  Supports the NATSO Foundation in fundraising and event planning.

Steven Hove has been with the Alternative Fuels Council since its inception in 2018. Working in I.T. and business development, Steven manages and assists in the development of Alt Fuel's RIN Management Software alongside the day-to-day business of Alt Fuels. This includes marketing, RIN sales, fuel and RIN pricing analytics, and quarterly reporting.

Ginger joins NATSO to assist members of the truckstop and travel plaza community navigate the complex compliance requirements of state and federal fuel regulations, including the Renewable Fuel Standard (RFS).  Ms. Laidlaw has worked with renewable fuel marketers, blenders and producers for over 6 years, and previously worked as an environmental consultant for several years. 

As part of the NATSO membership team, Kimberly's responsibilities include travel plaza member retention and recruitment, with a special focus on member care and customer service. Additionally, she manages the day to day operations of the NATSO Check-Link Check Verification Program for both travel plaza members and professional drivers. Kimberly also provides both pre-show and on-site support for NATSO Connect.

Directs recruitment, retention and customer service to travel plaza members. Also responsible for developing and/or enhancing NATSO products, services, and/or programs, particularly those relating to education, research and training for travel plaza operators.

As Senior Manager of Membership, Afua Smith is responsible for advancing NATSO’s overall retention and recruitment program by maintaining mutually-beneficial relationships with members. She promotes a positive corporate image and creates a good customer service experience for our members by overseeing the NATSO Foundation’s Bill and Carolyn Moon Scholarship Program. Afua contributes to the overall success of NATSO Connect by recruiting travel plaza attendees for the event and handling event follow-up.

Toner serves as Editor of Stop Watch magazine. She markets NATSO products, services and meetings. She manages NATSO's core websites and costs NATSO’s Podcast, The Truck Stops Here. In addition, she provides creative services across all departments. Toner joined NATSO in 2006.

Tiffany Wlazlowski Neuman develops and executes communications strategies to advance NATSO’s public relations and advocacy goals. Tiffany also develops and oversees partnerships related to the NATSO Foundation’s public outreach initiatives. Tiffany lives in the D.C. metro area with her husband and their two sons.