NATSO Truckstop and Travel Center Experts

NATSO has a deep bench of experienced staff who are happy to share their knowledge. These industry leaders have knowledge and expertise in a multitude of areas to assist listeners in maximizing their operations and profitability as well as gain a better understanding of the industry and the regulations that impact it.

Contact Amy Toner, NATSO’s Vice President, Publishing and Digital Content at (703) 739-8570 or to inquire about speaking opportunities.

NATSO staff are available to speak on:

  • Alternative fuels supply, logistics, fuel quality and regulatory compliance;
  • Current state of the truckstop and travel center industry;
  • Food service;
  • Fuel purchasing and fuel branding guidance;
  • Government relations, regulations and politics;
  • Highway and transportation policy;
  • Motor fuel issues, including biofuels and electric vehicle policy;
  • RIN management;
  • Shop repair;
  • Truckstop and travel center industry trends;
  • Truckstop and travel center operations;
  • Truckstop and travel center retail;
  • Truckstop and travel center store layouts and site designs; and
  • Much more.

Additionaly, using her 20-year background in communications, media relations and public affairs, Tiffany Wlazlowski Neuman, vice president, public affairs, is an experienced moderator and panel discussion facilitator.

Meet the Truckstop and Travel Center Experts

Lisa Mullings; President and CEO
Mullings has served as NATSO’s president and CEO since 2004. She originally joined NATSO in January 1995 as the associate director of government affairs, later taking on the role of vice president of public affairs and counsel. In that capacity, she lobbied on transportation and tax issues and managed NATSO’s strategic communication plan. Prior to joining NATSO, Mullings was the communications and government affairs manager for the National Association of Chemical Recyclers. She also served for five years as a staff member on the House transportation committee.

Areas of Expertise: The current state of the truckstop and travel plaza industry as well as industry trends, government relations, rest area commercialization, truck parking

David Fialkov, Vice President, Government Relations, Legislative and Regulatory Counsel
Since 2015, Fialkov has advocated for NATSO members on legislative and regulatory issues, including transportation, energy, labor, data security, payment systems and taxes. He also provides education on legal issues affecting the industry. Before joining NATSO, he was an associate with Steptoe and Johnson where he provided comprehensive government relations counsel to wide array of corporate, trade associations and non-profit clients with a focus on fuel, transportation, healthcare and technology issues. Contact Fialkov at or (703) 739-8501.

Areas of Expertise:Government relations and politics; motor fuel issues, including biofuels and electric vehicle policy; highway and transportation policy.

Jeff Hove, Vice President, NATSO’s Alternative Fuels Council
For more than two decades Hove has served the petroleum industry through state and federal legislative and rulemaking representation. Hove also worked with biodiesel and ethanol producers to educate producers and renewable fuel blenders on the equipment and fuel quality impacts of renewable fuels. Following the implementation of the Renewable Fuel Standard in 2007, Hove began helping petroleum marketers and renewable fuel blenders to realize greater profits by blending renewable fuels while accepting and selling renewable identification numbers (RIN).  Contact Hove at or (515) 250-2966.

Areas of Expertise: Alternative fuels supply, logistics, fuel quality, maximizing ROI and fuel profits, RIN management and regulatory compliance

Don Quinn; Vice President, NATSO Services
Quinn was first introduced to travel centers as a truck driver, working for a Nebraska-based carrier that had 48 state authority. That gave him insight on a very personal level into a travel center’s function. Later, he started working for Sapp Bros. pumping fuel on the fuel islands. Since then, he held almost every job within the industry, ultimately being promoted to president of Sapp Bros. During that time, he also served on NATSO’s Board and as its chairman for three years. After retiring from Sapp Bros., Quinn joined NATSO in 2019. Contact Quinn at or (703) 739-8572.

Areas of Expertise: Wholesale and retail branded and unbranded fuels, truck repair and service centers, travel center construction and remodeling, retail sales, operations and profit opportunities

Darren Schulte, Vice President, Membership
Schulte has first-hand experience within the industry having held management positions at several truckstop and travel center locations. He also worked with one of the country’s largest industry suppliers before joining NATSO. Today he shares his expertise with members through site reviews, offering suggestions on how operators can boost sales and improve their customers’ experiences. He is responsible for developing or enhancing NATSO products, services and/or programs, particularly those relating to education, research and training for travel center operators. Contact Schulte at or (703) 739-8562.

Areas of Expertise:Retail sales, industry Leadership, customer experience, store layout and site design, industry trends and day-to-day operations.

Tiffany Wlazlowski Neuman, Vice President, Public Affairs
Wlazlowski Neuman develops and executes communications strategies to advance NATSO’s public relations and advocacy goals. She also creates and oversees partnerships related to the NATSO Foundation’s public outreach initiatives. A former business journalist, Wlazlowski Neuman has a 20-year background in communications, media relations and public affairs that brings a unique perspective to her work on such issues as transportation policy, combating human trafficking and public relations. Wlazlowski Neuman joined NATSO in 1999 as the Senior Director of Communications and Public Affairs before being promoted to her current position in 2016. Prior to joining NATSO, Wlazlowski Neuman served as Director of Public Affairs and Deputy Press Secretary at the American Trucking Associations. Contact Wlazlowski Neuman at
 or (703) 739-8578.

Areas of Expertise: Transportation, tolling, truck parking, human trafficking, public affairs, media relations

Neuman is experienced in moderating and facilitating panel discussions.