Topics: Operations

RVers are Hitting the Road, Travel Centers are Ready

RVers are Hitting the Road, Travel Centers are Ready

The recreational vehicle industry has been experiencing nearly 45 years of long-term growth but saw a spike in traffic due to the pandemic, creating an opportunity for travel centers to serve them. “RV customers are an untapped potential. Oftentimes, these customers are retirees with extra time and more disposable income. They purchase a large number of gallons and are an opportunity for additional general merchandise and food sales,” Darren Schulte, NATSO’s vice president, membership, said. More

Great Ideas in Action: Shelf Lights at Travel Centers Make Products Pop

Great Ideas in Action: Shelf Lights at Travel Centers Make Products Pop

The right lighting can enhance the in-store experience, boost sales and spur loyalty. Cameron Cloeter, founder and president of Lighting for Impact, has seen the addition of shelf lighting boost sales by anywhere from 3% to 40% because it entices customers to shop and draws their attention to the products. More

Sprint Mart’s New Travel Center Is Extra Special

Sprint Mart’s New Travel Center Is Extra Special

Sprint Mart opened a new 16,000-square-foot travel center in Vance, Alabama this year. Herb Hargraves, Sprint Mart's chief operating officer, joined Amy Toner, executive director of the NATSO Foundation, on the podcast to share the great things happening at the new Sprint Mart. It boasts a 150-seat diner, a huge bakery, its proprietary grab-and-go fried chicken and catfish program Chix and 15 cooler doors. Its forecourt includes 12 gasoline pumps and five diesel lanes. More

House Energy and Commerce Subcommittee to Mark Up the REPAIR Act

House Energy and Commerce Committee Chair Cathy McMorris Rodgers (R-WA) and Innovation, Data, and Commerce Subcommittee Chair Gus Bilirakis (R-FL) announced that the subcommittee will markup 16 bills on Nov. 2, including H.R. 906, the REPAIR Act. More

Key Findings in New Study of Professional Driver Behavior at Truck Stops and Travel Centers

Key Findings in New Study of Professional Driver Behavior at Truck Stops and Travel Centers

Gather the key findings on how often professional drivers fuel, rest and shop at travel centers during their work week, what brings them inside and their expectations around wait times, employee interaction, and food and loyalty preferences. More

Ideas to Reduce Shrink at Your Travel Center as Retail Theft Increases

Ideas to Reduce Shrink at Your Travel Center as Retail Theft Increases

Isaiah Britt, merchandising manager for Donna’s Truck Stop in Marysville, Washington, said shrink of even small items can add up to big losses.  “If you’re stealing $100 from me, that has a bigger impact than if you’re stealing from Walmart,” he said. More

A Look at JJ’s Travel Plaza, Family Owned and Operated Since 1980

A Look at JJ’s Travel Plaza, Family Owned and Operated Since 1980

Nick Stanley, vice president of JJ’s, joined the podcast to talk about the family-owned and operated convenience store and travel plaza JJ's, which is headquartered in Huntington, Indiana. More

Draw on Actionable Data to Improve Operations at Your Travel Center

Draw on Actionable Data to Improve Operations at Your Travel Center

Information is a pool in which truckstop and travel plaza operators can either sink or swim, and when used correctly, information can provide valuable insights to improve operations. More

6 Ideas for Improving Professional Drivers' Experience at the Pump

6 Ideas for Improving Professional Drivers' Experience at the Pump

Professional drivers’ experience at the fuel pump is very important to their experience. There are several elements travel centers should consider when thinking through the driver experience. Gather six ideas for improving drivers’ experience at the fuel pump. More

Travel Center Ideas to Improve Professional Drivers’ Experience at the Pump

Travel Center Ideas to Improve Professional Drivers’ Experience at the Pump

Professional drivers’ experience at fuel pump can turn either them into loyal customers or send them running to the competition. There are several elements truckstop and travel plaza operators should consider when thinking through the driver experience, including how well equipment works, ways to speed the fueling experience and how to use the pumps to boost inside sales. More

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