Topics: Operations

Five Things to Think About When Considering a Free-Standing Transaction Counter at Your Travel Center

Five Things to Think About When Considering a Free-Standing Transaction Counter at Your Travel Center

One of the most important decisions truckstop and travel center owners have to make during a remodel or new-build is where to place the transaction counters and whether or not a free-standing transaction counter makes sense. There are several elements operators should consider when weighing their options. More

Maximize Truckstop Profits Through Parking Lot Innovation [Podcast]

Maximize Truckstop Profits Through Parking Lot Innovation [Podcast]

Operational changes brought on by Covid-19 are changing the way companies do business, today as well as into the future. Many of those changes can be found in the way truckstops utilize their parking lot. More

How to Add Plexiglass to Your Transaction Counters

How to Add Plexiglass to Your Transaction Counters

In response to the COVID-19 pandemic, Shoemaker's Travel Center in Lincoln Nebraska added plexiglass shields to its transaction counters. After Raina Shoemaker, general operations manager for Shoemaker's Travel Center, shared a picture in NATSO’s LinkedIn Group, I reached out to gather more information for NATSO’s COVID-19 webpage. More

Welcome Professional Drivers by Rolling Out the Red Carpet

Welcome Professional Drivers by Rolling Out the Red Carpet

Do you ever wonder why your location’s retail/food conversion rates from the back court (diesel fueling lanes) are so low even though a very large percentage of professional divers come into your store to either get a receipt and/or to use the restrooms? Here are five ways to determine how welcoming you are to the professional drivers stopping at your location. More

Manage Food Costs to Increase Margins and Maximize Profits Members Only Join or Login

Managing food costs is a key way to improve restaurant margins, and even small changes can result in big savings over the course of a year. Truckstop and travel plaza operators said they take a multifaceted approach to address supply costs as well as food waste and theft. More

Four Steps to Preventing Underage Tobacco Sales at Your Truckstop

For all the various FDA regulations, there are many steps necessary to comply. Training employees is certainly one of them. However, FDA points out four “effective steps to prevent violations of the minimum age requirements for the sale of tobacco products.” They are: Adopting and enforcing a written policy against sales to minors; Informing its employees of all applicable laws; Establishing disciplinary sanctions for employee noncompliance; and Requiring employees to verify age by way of photographic identification or electronic scanning device. More

Truckstop Travels

Darren Schulte, NATSO vice president of membership, frequently visits NATSO members to review their locations and offers impactful merchandising and operational improvements. He periodically shares stories about the great retailers he visits on the blog. Here is snap shot of just a few. More

Reduce Theft at Your Truckstop Location [Infographic]

Following the holidays, theft can increase as employees and customers alike start realizing they may have overspent on gifts. This infographic offers several easy, actionable tips that can help operators reduce shrink. More

Making Change Part of Your Truckstop's Culture Members Only Join or Login

The ability to evolve and change can strengthen a business and contribute to long-term success. Within the truckstop and travel plaza industry, shifts in consumer behavior coupled with increasing competition are driving the need for operators to explore and adopt new service offerings in order to stay competitive. More

Focusing on Safety at Your Truckstop Boosts Employee Morale and Cuts Costs Members Only Join or Login

At Sapp Bros. safety starts with its safety mission that is hanging up in every location: Sustain zero accidents by providing a safe environment worked in by safety minded employees. More

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