Topics: Operations

Repairs And Roast Beef Sandwich Sales Grow At Dodge City

Petro Dodge City #397 is located in Hanceville, Ala., which is positioned perfectly between Birmingham and Huntsville. With a brand new truck repair shop and renovations in the works, they are also positioned to grow. More

Truckstop Operators Weigh in on Successful Sales Visits

Sales visits are one of the best opportunities for industry suppliers to build relationships and secure sales with truckstop and travel plaza operators. But for a sales visit to be effective, it has to meet the needs of all involved. To help suppliers better understand what operators look for in a sales visit, Highway Business Matters sat down with Seth Miller of Petro Travel Store #353 in Portage, Wis., and David Shoemaker of Shoemaker’s Travel Center in Lincoln, Neb., to get their top tips for quality sales meetings. More

Resources, Tools and Opportunities in Energy Efficiency

It is a given that businesses that are open 24 hours a day, seven days a week are going to constantly draw power from the grid. Finding ways to cut down on the energy needed to run the business makes financial sense, and it also benefits the environment. Today’s technology is making it easier, more affordable and more convenient for business owners to swap out traditional lighting and fixtures to energy-efficient models. From LED lights to low-flow toilets, truckstop and travel plaza operators are making investments that produce both short- and long-term savings. More

Risk Management: NATSO Members are Talking. Are You Listening

When I meet with travel plaza owners to discuss the risk management culture at their businesses, I often notice a repeating pattern. They have good intentions of making employee and customer safety a priority, but their good intentions don’t always get acted upon. They cite sticking points such as: I’m too busy. I’m not sure how to do it. We don’t really have any problems. Although these reasons can indeed be legitimate, they are often excuses. And excuses, my father always taught me, are like armpits—everyone has them and they all stink. More

A Day in the Life of Truckstop Operator Tony Moore

Tony Moore, manager of Simmons Travel Center in Emporia, Va., is either at work or on call 24 hours a day. Not only does his staff have his number, he leaves his cards throughout the location so customers know how to reach him day or night. His goal is to make customers feel welcome and he wants them to know he cares. More

Minimize Employee and Vendor Theft Members Only Join or Login

Losses from theft—also called shrink—are a part of life for retailers. Shrink will never be completely eliminated, but truckstop and travel plaza operators can take steps to minimize it. More

A Day in the Life of a Truckstop Operator: Mark Russell

Industry suppliers know that understanding their customers increases service levels in addition to profits. While no two days are ever exactly the same for truckstop and travel plaza operators, Highway Business Matters sat down with Mark Russell, director of operations for Russell’s Truck and Travel Center 2, near Amarillo, Texas to learn about a typical day. More

Cars, Carrots and Christian Faith in Glenrio, N.M.

Russell’s Truck and Travel Center 2 has it all—a business built on Christian values, a one-in-a-million car museum, a family of owners skilled in grocery items and even a director of operations that sleeps on location. More

Laplace Travel Center, Poker and Plenty More

Michael Sibley, President of LaPlace Travel Center in LaPlace, La. talks to Stop Watch about how he has improved his business. More

NATSO Webinar: Emergency Preparation and Recovery

Join NATSO’s free webinar to learn the numerous ways you can and should prepare foremergencies. More

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