Photo Credit: Jules Clifford
At Lancaster Travel Plaza in Lancaster, Pennsylvania, a kids' play area, a water fountain and new landscaping all add to the curb appeal, drawing in four-wheel and professional drivers alike. The changes were all part of a renovation that took place under the location’s new owner, Anil Jivani, who purchased the location in 2012.
Jivani addressed a number of maintenance, employee and customer service issues. “We added a Subway restaurant, improved our customer service and tackled a big list of merchandising improvements. We received a big response from all that work,” Jivani said. All this helped increase the number of gallons the location sells to 300,000 from 70,000. He also credits their success to their association with AMBEST and NATSO...