Topics: Operations

Mountains and More at L.W.'s Travel Plaza

Mountains and More at L.W.'s Travel Plaza

Against a breathtaking backdrop of mountains in Logan, Utah, sits L.W.’s Travel Plaza. More

Speed-of-Service = Customer Service at Truckstops [Infographic]

Professional drivers, the traveling public and local shoppers are all looking to get in and out of locations even faster. Here are a handful of ways you can meet customers' needs by moving through your location quickly. More

Three Ways Port Auto Boosted Sales and Increased Efficiency Through a Fresh Look

Sean Momin, vice president of operations for Port Auto Truck Stop, has extensive experience in the truckstop and travel plaza industry, but he said bringing in a fresh set of eyes through NATSO’s retail review helped him see the business differently. As a result, he has made small, meaningful changes that have boosted sales and profits. More

Decrease Shrink to Increase Profitability at Your Truckstop [Infographic]

Retail losses can add up to big bucks for operators, and any net operating cost improvement plan should include a robust plan to manage retail and cost shrink. More

Great Ideas in Action at Frog City Travel Plaza & Casino, Shreveport, La

During a recent remodel, the Frog City Travel Plaza & Casino in Shreveport, Louisiana, added a giant ceiling fan to reduce power bills. “I saw one when I was gathering ideas for our remodel and knew it would be a good fit for our space,” said Greg Barro, owner. More

See Your Business with Fresh Eyes

Getting feedback is crucial to improving our operations. At the end of the day, the customer’s view point is the most important one. They are the people who pay our paycheck and we need to make sure we’re talking to them on a regular basis. More

Increased Competition: Understanding Digital Disruptors

E-commerce is on the rise and it is having a wide-ranging ripple effect on retailers and shoppers alike. Not only is e-commerce shaping what customers buy inside of physical retail locations, but it is also changing the supply chain, traffic patterns and the needs of over-the-road drivers while also increasing customers’ expectations of convenience. More

Everyone is Important at Miller Oil Company Members Only Join or Login

Getting to know and engage with both employees and customers is the name of the game at the truckstops of Norfolk, Virginia-based Miller Oil Co. More

Make Your Voice Heard

As NATSO members, we are all aware of how important it is that we make our voices heard, both collectively and individually. In May, many of us will take our message to Capitol Hill to share our first-hand insight into the issues that matter the most to the truckstop and travel plaza industry. Visiting Washington, D.C., as part of NATSO’s Day on the Hill is a powerful experience, but our connections with elected officials on the local, state and federal level are something we can foster year round. More

Manage Food Costs to Increase Margins and Maximize Profits Members Only Join or Login

Managing food costs is a key way to improve restaurant margins, and even small changes can result in big savings over the course of a year. Truckstop and travel plaza operators said they take a multifaceted approach to address supply costs as well as food waste and theft. More

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