To find and keep top talent, operators are constantly looking for potential employees and are thinking out of the box during the interview to gain deeper insight into applicants. Once hired, training and engaging employees helps keep them onboard, benefitting both the business and the customers it serves.
“Great organizations capitalize on their people,” said human resource expert Michelle Fenton who spoke during The NATSO Show 2013 in Savannah, Ga. “The only thing that makes me stop with you instead of your competitor 20 miles down the road is the people who are inside of your business. People are going to stop because of the people they’re interacting with, not just the product you’re selling.” More