Topics: Stop Watch

Adapt Your Truckstop Business To Thrive

Those of us in the industry know that it is important to innovate to stay relevant. We also know that innovation comes in wide array of shapes and sizes. Sometimes it involves introducing a completely new offering and other times it is about making small, meaningful improvements to our existing operations. More

Use We Card Awareness Month To Highlight Compliance

We Card Awareness Month gets un­derway in September, and the event is a great time for truckstop and trav­el plaza operators to train or re-train employees on the Food and Drug Ad­ministration’s regulations and state law compliance. More

NATSO, Truckstop and Travel Plaza Operators Mourn the Loss of Carolyn Moon, an Industry Icon

The truckstop industry mourned the loss and re­membered the significant contribu­tions Carolyn Moon made to the industry, including serving as a co-founder of NATSO and supporting the NAT­SO Foundation. More

7 Ways to Know Your Truckstop Customers [Infographic]

“There is nothing wrong with just standing in the store and observing during different shifts. It is unbelievable how much information you can glean for 20 minutes, three times a day different days of the week.” — Darren Schulte, NATSO’s vice president of membership. More

Add Fidget Spinners to Your Truckstop

Fidget spinners have taken the world by storm, and Cash Magic Truck Plaza and Casino, which operated 22 locations in Louisiana is cashing in on the trend. The company originall put a box of 36 in each of its stores right on the checkout counter and sold out within a couple of days. More

Fleet Analytics Change the Way Carriers, Truckstops Operate Members Only Join or Login

Today’s fleets have information coming at them from all direc­tions. What they find could change the way truckstop and travel plaza operators do business, according to those within the industry. More

Drugstores Are Offering Increased Competition to Truckstops Members Only Join or Login

More and more businesses are expanding their services and creeping into territory that was once served primarily by the truckstop and travel plaza industry. Throughout the year, Stop Watch is examining specific groups that are entering this space, including dealerships, carriers’ distribution centers and turnpikes, how they’re changing and what NATSO members need to know about the category. Visit www.natso.com/increasedcompetition to see all the articles. More

Manage Unproductive Inventory at Your Truckstop [Infographic]

Inevitably some products within your inventory are going to move faster than others, but rather than letting items grow cobwebs, there are steps you can take to limit the impact unproductive inventory has on your bottom line. More

See Your Business with Fresh Eyes

Getting feedback is crucial to improving our operations. At the end of the day, the customer’s view point is the most important one. They are the people who pay our paycheck and we need to make sure we’re talking to them on a regular basis. More

We Need to Talk: Ten Tips for Having Difficult Conversations with Truckstop Employees Members Only Join or Login

Whether it’s a performance issue, a personality conflict or a dissatisfied employee, truckstop owners and operators said addressing the issue head-on, being empathetic and documenting the discussion can make it easier to navigate a challenging conversation. More

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