Topics: Operations

Truckstop Travels: NATSO Staff Visits Davis Travel Center

This summer, NATSO staff visited Davis Travel Center in Stony Creek, Virginia, to learn more about their operations as well as ways NATSO can continue to help independent operators through education, knowledge and training. More

Creating A Merchandising Strategy When Designing Or Redesigning A Truckstop

A merchandising strategy as it applies to a remodel or a new build is a combination of numerous design and layout changes coupled with merchandising concepts. More

Seven Steps to Minimize Loss from Fuel Theft at Your Truckstop

Recently a driver stole $1,500 worth of fuel from a truckstop in Virginia. In our industry, drive-offs are less of an issue than they were just a short 10 years ago, but sometimes fuel theft does occur. Here are some steps that truckstop operators can take to minimize loss. More

Get the Full Story on PPACA before Choosing a Group Plan

As an employer, you are undoubtedly aware of “Obamacare,” a.k.a. PPACA (Patient Protection and Affordable Care Act), and all its implications. You are also likely hearing a lot of information about the pricing and plan designs offered through medical insurance providers in your state. More

What Items Go Into The Sales Per Square Foot Calculation For Truckstops?

How is sales per square foot calculated for truckstops? More

Eight Ways to Be A More Productive Leader at Your Truckstop

While no two days are ever exactly the same for truckstop and travel plaza operators, one thing that is consistent is there is never enough time to get everything done. To succeed, independent operators need to excel at the basics while constantly strategizing and innovating for the future. More

Stop Watch Archives Quick Tips for Calming Truckstop Customers

With today’s technology, complaining customers can broadcast their thoughts far and wide in real time. The upside of that is that once retailers know more about their customers’ concerns, they can address them and turn the experience around. Addressing complaints can show people that you’re human and give them a solution to their problems, but to make the most of the situation, it can help to know the type of complainer. More

NATSO Listens: How to Set-up Your Fuel Desk

Our redesigned truckstop will have a shared transaction counter with one end dedicated to professional drivers. From your experience, can you provide a few key considerations for the layout of this area? More

These Top Ten Monthly Metrics Will Result in Key Takeaways For Your Truckstop

There are many ratios, key performance indicators, metrics and comparisons that operators should be looking at every month. On the surface, many of these seem complex, but once you start using them, they no longer take on the appearance of being complex or difficult to measure. More

Top 10 Daily Metrics to Check for Truckstop Operators

Whatever ratios, comparisons, and metrics you are going to look at, it is imperative you look at these regularly without fail. If they are daily metrics, then you view them and discuss the findings with members of the management/staff daily. The same applies to weekly and or monthly metrics you review. Items such as labor cost and certainly credit card fees really stand out as the higher numbers when looking at costs and retail and fuel sales really stand out as high numbers when looking at revenue. More