Topics: Operations

Three Examples of How to Offer The Personal Touch at Your Truckstop

I shared with the reporter the story of doing a quick survey at a NATSO member location to help the owner determine why truck drivers were stopping at his location. In this instance, the member thought the main reason drivers were stopping at his location was the price of their fuel. However, the reason was the friendliness of their staff. I think a lot of our independent members who are putting a priority on providing the personal touch would get the same survey results. Here are a few ideas on providing the personal touch at your truckstop. More

10 Things To Make Your Truckstop Customer Comfortable

In an industry known for its hospitality, customer service is key. That starts even before the customer walks in the door. Here are ten areas to examine to ensure your customer is comfortable. More

Toilet Room Mirror Mounted Too High From The Bottom Of The Reflecting Surface

The Department of Justice considers accessibility of toilet rooms to be third priority in ADA compliance, and a common issue we see in this area relates to the toilet room mirrors. More

12 Daily Tasks To Control Your Truckstop's Shrink

Shrink is a part of doing business, so business owners have to take steps daily to control it. Here are twelve daily actions you can take to help minimize losses. More

Termination & Discharge: What Are the Requirements for Employees Over the Age of 40?

We have a current employee who has been with the company for eight years in a Director role. We are considering outsourcing the work he does along with all IT work. I know we can go ahead and lay him off due to these business decisions and we would be putting together a separation agreement. My concern is that I read recently that anyone over the age of 40 is to be given the separation agreement at least 21 days in advance of the separation. True? We are concerned because he does have security controls, etc. and if we give him this advance notice - we are not sure what damage he might do to the company. More

Minimize Losses by Donating Expired Foods

For Doug Rauch, former president of the Trader Joe’s grocery chain and an upcoming speaker at The NATSO Show, food waste is a top concern. Not only is underutilizing food wasting our country’s resources, business owners that aren’t donating food that is past its use-by date or produce that isn’t at its best are losing money. More

Guidelines For Pro-Rating Pay For An Exempt Employee Upon Separation

Chairman's Circle Federated Insurances answers the question, "We have an exempt employee that separated in the middle of a workweek. We prorated his salary that week to reflect only the days he worked. He is coming back now stating that he had worked 40 hours that week before he left. Does that have any bearing on the pay, or are we ok with leaving it as is?" More

Truckstop Travels: Simple Elegance Welcomes Customers at the Petro Fargo

I always enjoy visiting Petro Stopping Center #61 in Fargo, North Dakota, it reminds me of what is good about our industry and how focused operators can create a positive shopping experience for drivers of all types. More

Ten Tips to Improve Safety

As we start a new year, it is a good time to revisit your safety program. How did your safety performance last year stack up? Were you better or worse than normal when it comes to slips and falls, food-borne illnesses, forklift injuries, back injuries, etc.? More

Physical Inventory Basics for Your Truckstop

In a perfect world there would be no need to count items in your store. If you diligently kept track of your purchases and sales you would know precisely what your current inventory is. But mistakes and outright theft are part of reality so in order to know what we truly have in the store’s inventory we must count it. More