Topics: Great Ideas

How Cashier-Specific Goals Can Increase Suggestive Selling Success

I had many conversations with members during The NATSO Show in Savannah about creating suggestive selling programs. The topics covered areas such as: How do you hold employees accountable; How do you create a program that is fair; and How do you track the program. While there is not one single answer to what makes a good program, or more importantly a successful and sustainable program, there does appear to be trend that is taking hold when a program is executed. I have noticed during my travels through the airports of our nation that there has been a significant uptick in the amount of times I am suggestive sold at airport establishments. Returning home on Thursday of that week, I asked many different employees at different newsstands, coffee stands and other food establishments what the parameters of their suggestive selling programs are. With all of them where I asked, there was a common trend. The trend I am speaking about is that each of these very different establishments had shift and/or cashier specific goals. More

How Cashier-Specific Goals Can Increase Suggestive Selling Success

I had many conversations with members during The NATSO Show in Savannah about creating suggestive selling programs. The topics covered areas such as: How do you hold employees accountable; How do you create a program that is fair; and How do you track the program. While there is not one single answer to what makes a good program, or more importantly a successful and sustainable program, there does appear to be trend that is taking hold when a program is executed. I have noticed during my travels through the airports of our nation that there has been a significant uptick in the amount of times I am suggestive sold at airport establishments. Returning home on Thursday of that week, I asked many different employees at different newsstands, coffee stands and other food establishments what the parameters of their suggestive selling programs are. With all of them where I asked, there was a common trend. The trend I am speaking about is that each of these very different establishments had shift and/or cashier specific goals. More

New Representatives Elected to Chairman's Circle Advisory Board

NATSO would like to extend its congratulations to the following Chairman's Circle representatives elected to the 2013 NATSO Chairman's Circle Advisory Board (CCAB) during the recently held NATSO Show in Savannah, Ga.: Roger Phillips with Bridgestone, Kurt Fuller with Chevron Lubricants, John McMahan with Coca Cola, Jim Manning with Double Coin Tire, Dan Hudson with First Data, Jeff Irwin with Mobil Delvac, Ed Brown with Orion Food Systems, Gary Haer with Renewable Energy Group, Doug Tucker with Shell Rotella, Robert De Vos with The Trucker's Friend, and Gigi Rollins with Valvoline. Ed Brown with Orion Food Systems was elected by his peers to serve as chairman. More

The NATSO Show Concludes in Savannah

Hundreds of truckstop and travel plaza operators and managers, industry suppliers and innovative experts convened in Savannah, Ga., to discuss the latest industry trends, see new products, and learn new ways to improve their business operations both today and into the future. More

Alternative Methods for Recruiting Staff

From reviewing current applications to advertising in print, there are several ways to get to the candidates you choose to interview. More

Alternative Methods for Recruiting Staff

From reviewing current applications to advertising in print, there are several ways to get to the candidates you choose to interview. More

Presentations Available for Attendees of The NATSO Show

For a limited time, The NATSO Show presentations will be available for viewing and downloading on NATSO's website here. More

One Dozen More Ideas to Reduce Shrink at Your Truckstop Immediately

Do not let your employees park next to the trash dumpster to reduce your shrink. More

One Dozen More Ideas to Reduce Shrink at Your Truckstop Immediately

Do not let your employees park next to the trash dumpster to reduce your shrink. More

Great Ideas for Attendees and Vendors at The NATSO Show

Because I think attending and exhibiting at The NATSO Show is a great idea, I thought I would share a little personal perspective on why it is worth attending this week. More

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