As Senior Manager of Membership, Afua Smith is responsible for advancing NATSO’s overall retention and recruitment program by maintaining mutually-beneficial relationships with members. She promotes a positive corporate image and creates a good customer service experience for our members by overseeing the NATSO Foundation’s Bill and Carolyn Moon Scholarship Program. Afua contributes to the overall success of NATSO Connect by recruiting travel plaza attendees for the event and handling event follow-up. She holds a Master of Arts Degree in Public Relations Management and has over 12 years of experience in marketing research and communications. Smith is a native of Washington, DC and currently lives in Alexandria, Virginia.