Try Putting Your Manager’s Office in the Middle of Your Truckstop


Home Service Oil Co., doing business as Express Mart, St. Louis, Missouri, has their managers’ “offices” in the center of its convenience stores.

The managers’ work space is integrated into the transaction counter area and is directly behind the cashier point-of-sale systems. This allows managers to be on the floor more, which increases their attention on employees and creates opportunities for them to be more in touch with customer needs.

Photo credit: Darren Schulte/NATSO


Amy Toner's photo

Amy Toner

Toner markets NATSO products, services and meetings. She is the content editor of NATSO's core websites, Stop Watch magazine and Highway Business Matters biweekly articles. In addition, she provides creative services across all departments. Toner joined NATSO in 2006. Prior to joining the association, she served as director of membership services at an association for ambulatory surgery centers. Toner lives in Washington, D.C., with her husband and son. More

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