Related Content

Browse by Category

Browse by Date

Most Active

Newest Posts

One Dozen More Ideas to Reduce Shrink at Your Truckstop Immediately

Posted in: Great Ideas, Truckstop Business, Darren's Great Ideas for Independent Operators


Welcome to the newest post in our blog series, Darren’s Great Ideas! for Independent Operators. The author, Darren Schulte, NATSO’s vice president of membership, brings to NATSO a wealth of knowledge about our industry.

Join Darren here every other Thursday for his biweekly retail column.

{Great Ideas} One Dozen More Ideas to Reduce Shrink at Your Truckstop Immediately

Did you get any good tips from my last Great Ideas post on One Dozen Ideas to Reduce Shrink at Your Truckstop Immediately?

Remember you don't have to wait until after your audit results to take action. Below are a dozen more things you can do immediately to reduce your shrink loss. 

  1. Practice preventing short change artists.
  2. Enforce that every customer is given a bag, a receipt and a thank you.
  3. Do not let your employees park next to the trash dumpster.
  4. Do not let your employees park next to the back door.
  5. Keep purses and back packs in locked employee lockers.
  6. Physically touch every item during the vendor check in process.
  7. Do not allow vendors to count the product themselves during the check in process. Never allow products to be counted in multiples.
  8. Ensure vendors check with you prior to departure and ensure they have flattened boxes.
  9. Pay attention to returns. Do you challenge returns in a proactive manner from your employees? Specifically the person who accepted the return? Do your returns of larger priced items spike on certain days, such as Friday?
  10. Drop money frequently. Enforce your location's drop policy.
  11. Spot check invoices for retail errors, price change errors and margin degradation.
  12. Thank your employees frequently. Let them know they are part of the solution. 


Editor’s Note: Schulte is teaching a bonus workshop on Wednesday morning of The NATSO Show on shrink management. Attendees will learn more actionable take-home ideas to immediately improve their shrink loss and will leave with an actual shrink management plan to use as a building block for their own. - AT

/// Read more Darren's Great Ideas for Independent Operators posts here

Subscribe to Updates

About the Author

Darren Schulte

Darren Schulte

Darren Schulte serves as Vice President of Membership at NATSO. In this role, he directs recruitment, retention and customer service for truckstop and travel plaza members. He is also responsible for developing NATSO products and programs, particularly those relating to education, research and training for truckstop and travel plaza operators.

Schulte also leads NATSO's Profitable Retail Review program. A Profitable Retail Review is a custom assessment of your truckstop, including recommendations for every aspect of your facility, from actionable ideas to improve revenue to tactical ways to improve your net operating costs. Learn about NATSO's Profitable Retail Review program here.

Schulte joined NATSO with nearly three decades of experience in truckstop and travel plaza operations and merchandising. Schulte has worked for: 

  • Love's Travel Stops and Country Stores,
  • HESS Corporation, 
  • Petro Stopping Centers, and
  • TSC Global/Barjan LLC.