NATSO Blog

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{NATSO News} September 22, 2014

Posted in: Our Legislative and Regulatory Issues

Indiana Toll Road Operator Weighs Bankruptcy and more...

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Stop Now And Ask Yourself These Twenty Vendor Check-In Questions

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Human Resources, Marketing & Retail

I recently had the pleasure of attending one of our members’ manager’s meeting.

I was really impressed by what the organization is doing to take care of each and every customer who enters their property. The focus on the customer through the execution of basic guest service fundamentals was awesome.

Conversations at the meeting reminded me of the importance of a solid vendor check-in procedure. I think many locations struggle with this.

In the NATSO Truckstop and Travel Plaza Training Manual we spell out the entire vendor check in procedure.

For those of you that have yet to purchase it, I thought it was worthwhile to pose some vendor check-in related questions for you to consider.

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What You Missed in the Biz Brief This Week: September 17, 2014

Posted in: Industry Trends & News

C-Store Worker Commits $600K Credit Card Fraud and more...

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Sacramento 49er Does it Again, Serving More of Those Who Serve

Posted in: Great Ideas, Truckstop Business, Marketing & Retail, Leadership & Strategy

In the July/August issue of Stop Watch, we told you about the awesome service Sacramento 49er Travel Plaza in Sacramento provided earlier this year to about 2,000 soldiers that were en route to an Army base in Washington State.

The location did it again over the summer, with 600 members of the military stopping in over a three-day period while they were on their way to training.

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{NATSO News} September 15, 2014

Posted in: Our Legislative and Regulatory Issues

Reminder: 2015 Hall of Fame Nominations Due and more...

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What You Missed in the Biz Brief This Week: September 10, 2014

Posted in: Industry Trends & News

Quik Trip to Build Oklahoma Travel Center and more...

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{NATSO News} September 8, 2014

Posted in: Our Legislative and Regulatory Issues

2014 Renewable Fuel Quota May Rise and more...

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How to Protect Your Truckstop from Fraudulent Western Union Calls

Posted in: Truckstop Business, Operations

NATSO has recently heard of truckstops receiving fraudulent Western Union tech support calls. Read how the scam works and how to prevent it in the future.

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Brix Your Fountain Drink Machine to Cut Costs

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Marketing & Retail, Operations

When it comes to fountain drinks, consistency is key. Truckstop and travel plaza operators sell many thousands of cups of soda annually, and the key to great tasting soda is ensuring it has the proper brix, which is the ratio of syrup to water. What’s more, if you’re not regularly brixing your fountain, you’re mostly likely dispensing more soda syrup than is necessary, and it is probably costing you thousands of dollars of profit annually.

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What You Missed in the Biz Brief This Week: September 3, 2014

Posted in: Industry Trends & News

Medieval-Themed Travel Plaza Opens and more...

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