Browse by Category

Browse by Date

Most Comments

Most Active

Recent Comments

Newest Posts

NATSO Blog

First Prev Page of 66 Last Show per page, 659 total

How to Proceed When an Employee Candidate Discloses an Injury Requiring Months of Rehab

Posted in: Truckstop Business, Human Resources

How to Proceed When an Employee Candidate Discloses an Injury Requiring Months of Rehab

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: Our firm is in the process of interviewing candidates for an associate position. We have held phone interviews with several candidates and selected some of them for in-person interviews. One of the candidates selected for an in person interview has shared the following information with us: Thank you for confirming. Before we meet, I'd like to disclose a recent injury. Approximately 3 weeks ago while playing recreational basketball, I suffered a ruptured Achilles and subsequently had surgery performed. I have been using PTO from work since the injury and will be on doctor ordered leave for at least the next week or two. An Achilles rupture is a very serious injury and I will be facing anywhere from 4-6 months of rehab going forward. The description of the position seems like such a great opportunity that I didn't want to pass up the offer for a phone interview. I hope this will not hinder the process but I wanted to make sure you knew my situation up front. We have mentioned to all candidates that we seek to have the new position filled in the next 4 weeks. If the person is on medical leave, I'm not sure they will be able to come in to our office for an interview. How would you suggest we handle this situation?

Read More

Driving the Fight Against Human Trafficking

Posted in: Leadership & Strategy

When industry works together, we can make a difference in the fight against human trafficking.

That was the message on Sept. 1 in San Antonio, Texas, where I had the opportunity to participate in a press conference hosted by Texas Attorney General Ken Paxton to announce that Texas law enforcement, the trucking industry and truckstops are coordinating ways to combat human trafficking within the state.

The press conference kicked off a meeting designed to educate participants about human trafficking as well as to provide a forum to discuss regional human trafficking trends. More than 60 members of the law enforcement, trucking and truckstop communities participated in the event.

Read More

How to See Your Truckstop with Fresh Eyes

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Marketing & Retail

We all know that curb appeal is important, and now new surveys show that two thirds of customers will not come into your operation if the curb appeal is not positive and inviting.

But often times, we need to look at our locations with fresh eyes and see our operation in the same way a customer does.

The next time you pull into your truckstop or travel plaza, pretend you’re a customer stopping for the first time. Take a good look at your location for these things.

Read More

Ten More Great Ideas from The NATSO Show

Posted in: Truckstop Business, The NATSO Show

Operators who attended the Great Ideas Session at The NATSO Show 2016 know the workshop was a flurry of activity. Independent truckstop and travel plaza operators joined together to inspire each other with their latest ideas. Dozens of ideas were flowing back and forth.

We have already shared 10 great ideas that came out of the conference. Now here are 10 more.

Read More

Seven Tips for Selling at Your Truckstop's Transaction Counter

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Marketing & Retail

Your transaction counter is one of the most important touch points that you have in your operation.

It is frequently the first and last thing your customers see upon entering and leaving your operation. It is valuable and every single truckstop and travel plaza should treat it as premium space.

Here are seven thoughts to consider when choosing what to put in that space.

Read More

Revamp the Job Interview Questions You Use at Your Truckstop

Posted in: Truckstop Business, Human Resources

If you’re using the same tired questions at every job interview, it may be time to mix it up a bit – and find out more than you ever thought possible about a potential applicant!

Read More

Five Things Rep. Denham Learned During His Visit to a Truckstop

Posted in: Our Legislative and Regulatory Issues

When Rep. Jeff Denham (R-Calif.) visited Joe’s Travel Plaza in Westley, California, he got a behind-the-scenes look at the location’s operations and walked away with greater insight into the industry. During the visit, Kashmir Dhoot, the location’s owner, and David Fialkov, NATSO’s vice president of government affairs, talked with Rep. Denham and took him on a tour of the location. Here are five things the congressman learned during the visit...

Read More

Ten Reasons to Attend The NATSO Show [Infographic]

Posted in: Truckstop Business, The NATSO Show, Leadership & Strategy

Learn 10 reasons truckstop and travel plaza owners, managers, buyers and staff who want to increase their industry knowledge, grow their business contacts and buy new products should attend The NATSO Show!

Read More

Ten Ways to Convert More Truckstop Customers and Serve Them Faster

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Marketing & Retail

In our industry speed is crucial, especially as we face increased competition from c-stores and restaurants that are vying for our customers.

New super c-stores are dotting the interstates with amazing grab-and-go food programs. Although they offer limited amenities and limited parking, they sell over-the-road diesel. They are also experts at moving customers in and out of the operations effectively and efficiently.

So how do we turn these cost center situations into profit centers? How do we improve our conversion rates thus improving our net operating cost?

When you step back and look at all these changes and increased competition impacting our business universe, they are all about speed of activity/event and the ability to go longer and further, which in effect also increase efficiency and speed.

So what are truckstops and travel plazas supposed to do?

Embrace speed! Embrace the need to be different because your customer is different and will continue to evolve.

Here are 10 actionable items you can do to improve the speed of your customers while increasing conversion rates.

Read More

When and How Should You Remove a Disciplinary Write-Up from Personnel Files?

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: An employee was written up for calling out sick but the employee had a doctor's note excusing them from work. What is the legal way to withdraw a write-up from an employee's file?

Read More
First Prev Page of 66 Last Show per page, 659 total

Subscribe to Updates