NATSO Blog

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Biz Brief’s 2015 Predictions for the Truckstop Industry

Posted in: Industry Trends & News

It is once again that time to experience the prescient clairvoyance of Biz Brief to look out into the future. Below are just a few of the topics that we see coming into clearer view in next year’s Biz Brief offerings.

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Respond and React to Poor Reviews of Your Truckstop with These Tips

Posted in: Truckstop Business, Marketing & Retail

Everyone knows that in today’s world, businesses have to have a social media presence. But simply showing up isn’t enough. You have to be engaged. Someone is managing your image in cyber space, and if you are not involved in that process, it can do more harm than good.

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DAS Companies' Infographic Gives Truckstop and Travel Plaza Operators Key Insights Into Their Top Customers

Keeping current on trucking trends can help truckstop and travel plaza operators know which products to stock and when. It can also help spark the next great idea or service that can make locations stand out, but tracking down all of the data isn’t always easy.

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{NATSO News} December 8, 2014

Posted in: Our Legislative and Regulatory Issues

Senate Tax Extenders Vote Imminent and more...

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Managing the Challenge of Holiday Schedules at Your Truckstop

Posted in: Truckstop Business, Marketing & Retail, Leadership & Strategy

The trucking business never sleeps, which means truckstops and travel plazas have to keep their doors open around the clock. That can create a challenge when scheduling employees, particularly around the holidays.

Learn how one NATSO member, Seth Miller, manager of Petro Travel Store #353 in Portage, Wisconsin, handles the issue.

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Biodiesel Acceptance With OEMS: Part 2

Posted in: Fuel and Trucking, Biodiesel

In my previous blog post I shared some insight on OEM support for biodiesel. OEMs are required to meet increasing fuel economy and efficiency standards. It seems that every time there is a new wave of regulations, the OEMs need to further improve their products and tighten tolerances, which then, in turn, requires the biodiesel industry to follow in kind and make sure that our fuel will work within those tighter tolerances and new diesel technology systems.

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Five Ways to Show Your Truckstop Employees Your Thanks

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Human Resources

In honor of Thanksgiving, here are five ways to show your employees your thanks.

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How Sapp Bros. is Excelling in Customer Service

Posted in: Truckstop Business, Truckstop Travels

During our travels to independent operators, Lisa Mullings, NATSO’s CEO, and I were fortunate to spend a couple of quality days with Sapp Bros. If we are noticing a trend in most of the locations we visit, including those travel center locations in Chile where NATSO travel center members enjoyed firsthand insight into COPEC’s operational excellence, rest rooms are king, and Sapp Bros. does not disappoint, specifically in Nebraska City.

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{NATSO News} November 17, 2014

Posted in: Our Legislative and Regulatory Issues

NATSO Urges Quick Action on Tax Extenders and more...

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Part II: Steps to Prevent the Sale of Alcohol and Tobacco to Minors

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Operations

Today we’re going to look at similar procedures that can prevent the sale of tobacco to underage consumers. As I said, retailers who violate the law and sell these products to minors can face tens of thousands of dollars in lost sales, fines, embarrassment within the local community and significant costs in lost employees. Here are eleven steps to help prevent tobacco sales to minors.

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