NATSO Blog

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How Sapp Bros. is Excelling in Customer Service

Posted in: Truckstop Business, Truckstop Travels

During our travels to independent operators, Lisa Mullings, NATSO’s CEO, and I were fortunate to spend a couple of quality days with Sapp Bros. If we are noticing a trend in most of the locations we visit, including those travel center locations in Chile where NATSO travel center members enjoyed firsthand insight into COPEC’s operational excellence, rest rooms are king, and Sapp Bros. does not disappoint, specifically in Nebraska City.

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{NATSO News} November 17, 2014

Posted in: Our Legislative and Regulatory Issues

NATSO Urges Quick Action on Tax Extenders and more...

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Part II: Steps to Prevent the Sale of Alcohol and Tobacco to Minors

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Operations

Today we’re going to look at similar procedures that can prevent the sale of tobacco to underage consumers. As I said, retailers who violate the law and sell these products to minors can face tens of thousands of dollars in lost sales, fines, embarrassment within the local community and significant costs in lost employees. Here are eleven steps to help prevent tobacco sales to minors.

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What You Missed in the Biz Brief This Week: November 12, 2014

Posted in: Industry Trends & News

700-Year Old 'Truckstop' Discovered and more...

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{NATSO News} November 10, 2014

Posted in: Our Legislative and Regulatory Issues

What the Republican Sweep Means for NATSO Issues and more...

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What the Republican Sweep Means for NATSO Issues

Posted in: Our Legislative and Regulatory Issues

It’s no secret that most business groups view last week’s decisive wins of Republicans in the U.S. Senate as a major coup. After years of being marginalized, especially in the Senate, Republicans will shape the agenda when the 114th Congress goes into session in the first week of 2014.

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Focus on the Warm Winter Feeling, Not Just the Products

Posted in: Truckstop Business, Marketing & Retail, Operations, Truckstop Travels

It was great to see operators like Stamart #5 preparing for the winter that will soon be upon us. The location had all the warm-you-up products for you and your truck, such as blankets, gloves, Howe’s, Power Service, ice alert thermometers, heaters, windshield wash and the like.

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Biodiesel Acceptance Among OEMs: Part 1

Posted in: Fuel and Trucking, Biodiesel

The auto manufacturing industry puts a lot of time, effort and money into guaranteeing their product. Therefore, it is absolutely essential that the biodiesel industry provide the utmost quality fuel to be used in these engines. The biodiesel industry works closely with the on-road and off-road OEM community fostering support for biodiesel. To date, all major OEMs selling diesel vehicles and equipment in the U.S. support the use of at least B5 biodiesel blends. More importantly, 78 percent of the OEMs support B20 biodiesel blends in their vehicles and equipment.

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Operational Lessons from Chile: Elevating the Ordinary to Extraordinary

Posted in: Truckstop Business, Truckstop Travels

NATSO Chairman Tom Heinz is fond of saying, “It is the ordinary things done extraordinarily well.” If you were to use any phrase to describe COPEC, a Chilean energy company with a chain of fueling stations throughout Chile, that is it. During our most recent international study tour, we were treated to an amazing inside look at the premier fuel, food and retail operator in Chile, and I am not be exaggerating when I say it is one of the best in the world. NATSO and NATSO members had an awareness that topped anything that most of us have experienced recently.

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More Best Practices on Shop Repair

Posted in: Truckstop Business, Operations

In the September/October issue of Stop Watch, we featured operators’ best practices on shop repair. Information continued to come in after we went to press, so we’re adding to the story with this online-only peek into service center best practices from AMBEST.

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