NATSO Blog

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Reasonable Accommodation – Or Not?

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: An employee came back from the chiropractor with a handout of specific ergonomic measurements for her work station, stating that the employee’s back problem - a previous condition – is being exacerbated by what she is doing at work. The company’s office is state of the art, and designed with ergonomic considerations. The employee sits at a station to type, and turns her head to address patients, versus turning her chair and whole body. The employee also wants to have the computer screen higher, despite the desk and screen currently being set at the proper height. The company feels that the issues are caused by the employee not using the equipment properly, versus facilities that are being provided. What does the company need to document or purchase now, to ensure it does not get a future claim for the employee’s back issue?

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How to Host a Lawmaker at Your Truckstop

Posted in: Our Legislative and Regulatory Issues

Decisions are made on Capitol Hill, but lawmakers’ votes are largely influenced by what they learn from their constituents when they are back home in their districts. That is why the August recess period is the perfect time for NATSO members to host their elected officials at their locations and give lawmakers an up-close look at the important role truckstops and travel plazas play in their communities.

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Reducing Risks at the Fuel Island at Your Truckstop

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Operations

The flammable nature of fuels make fire a top concern among operators, but there are a number of steps locations and employees can take to reduce the risk of a fire occurring or to avoid making a situation worse a fire if a fire starts.

As a best practice, operators should ensure all employees know the where fire extinguishers are located. They should also be know how to utilize the emergency shutdown button that will stop fuel from flowing through the pumps are located. They also need to prevent people from smoking near the fuel islands, during loading and unloading operations and within twenty-five feet of bulk trucks and transports.

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Revamp the Job Interview Questions You Use at Your Truckstop

Posted in: Truckstop Business, Human Resources

If you’re using the same tired questions at every job interview, it may be time to mix it up a bit – and find out more than you ever thought possible about a potential applicant!

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Truckstops Pledge to Train 31,000 Employees to Help People

Posted in: Truckstop Business, Leadership & Strategy

July marks the six-month anniversary since the NATSO Foundation launched its online training course designed to help the travel plaza and truckstop community identify and respond to suspected cases of human trafficking.

In just a few short months, the industry has made significant strides in implementing this important training tool titled, “The Role of Truckstops in Combating Human Trafficking.”

Since unveiling the course at The NATSO Show, the industry has pledged to train more than 31,000 employees. And that number continues to grow each week...

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NATSO's Domestic Study Tour Visits Fairfield BP

Posted in: Truckstop Business, Leadership & Strategy

September 14 - 15, 2016 the NATSO Foundation is taking truckstop operators to Lexington, Va. to tour best-in-class truckstops during NATSO's Domestic Study Tour.

Study Tour attendees will tour Fairfield BP in Fairfield, Virginia along with White's Travel Center and Lee Hi Travel Plaza.

Since Bobby Berkstresser bought the location, the c-store's inside store sales have increased over 100% and fuel sales are up 30%.

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NATSO's Domestic Study Tour Visits White's Travel Center

Posted in: Truckstop Business, Leadership & Strategy

September 14 - 15, 2016 the NATSO Foundation is taking truckstop operators to Lexington, Va. to tour best-in-class truckstops during NATSO's Domestic Study Tour.

Study Tour attendees will tour White's Travel Center in Raphine, Virginia along with Fairfield BP and Lee Hi Travel Plaza.

White's Travel Center is one of the largest and busiest travel centers on the east coast. Learn more about this phenomenal study tour stop...

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NATSO's Domestic Study Tour Visits Lee Hi Travel Plaza

Posted in: Truckstop Business, Leadership & Strategy

September 14 - 15, 2016 the NATSO Foundation is taking truckstop operators to Lexington, Va. to tour best-in-class truckstops during NATSO's Domestic Study Tour.

Study Tour attendees will tour Lee Hi Travel Plaza in Lexington, Virginia along with Fairfield BP and White's Travel Center.

Established in 1959, Lee Hi Travel Plaza is owned by Bobby Berkstresser.

Lee Hi Travel Plaza was featured on the Travel Channel's Show Food Paradise or Truck Stop Paradise, as the show was temporarily renamed for the episode.

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See What NATSO's Domestic Study Tour is About

Posted in: Truckstop Business, Leadership & Strategy

September 14 - 15, 2016 the NATSO Foundation is taking truckstop operators to Lexington, Va. to tour best in class truckstops during NATSO's Domestic Study Tour.

The study tour provides NATSO members with an opportunity to tour retail locations and network with truckstop and travel plaza operators.

The last two study tours have sold out because they really are special experiences. While they have to be experienced to be truly understood, let's take a visual journey through a study tour experience.

From the first moment attendees step off that bus, something magical happens...

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Six Ways to Engage Millennials Shared at The NATSO Show

Posted in: Truckstop Business, The NATSO Show, Human Resources

Millennials are a crucial part of the workforce, making up about 38 percent, and the key to attracting and retaining this generation depends heavily on employee engagement.

“If you can engage them, they are more likely to stay with your organization and be committed to your organization,” said Nate Dvorak, a consultant at Gallup. “Their openness to new job opportunities reduces by 30 percent if they’re fully engaged workers.”

Encouraging employee engagement benefits the entire organization. “As you increase the level of engagement in a specific work team, their productivity increases as well,” Dvorak said, adding that engaged employees have 37 percent lower absenteeism, 25 percent lower turnover, 60 percent fewer quality defects, 12 percent higher customer metrics, 18 percent higher productivity and 16 percent higher profitability over the lowest engaged employees.

Dvorak has found several key ways employers can engage millennials in the workforce. He shared his thoughts based on feedback from 25 million employees over the past five years during The NATSO Show 2016.

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