Employees are at the heart of every truckstop and travel plaza operation, but finding and keeping quality staff can be a time-consuming and challenging process. To help businesses succeed, the NATSO Foundation released its updated employee handbook. The Truckstop and Travel Plaza New Hire Orientation and Training Guidebook is designed to help operators maximize the human resources they need to run their travel plazas successfully.
Truckstops and travel plaza facilities create unique challenges for those who manage them. Unlike many businesses, most truckstops and travel plazas are open 24 hours a day, seven days a week, and managers must work hard to keep the facility adequately staffed at all times.
A location’s team players are the first and last line of contact for customers in a truckstop and travel plaza, so hiring and training the right team players can significantly affect the profitability of the business. With proper orientation and training, operators can ensure from the very beginning that their team players will succeed.
Understanding the employee life-cycle is a critical part of leading people effectively, and the handbook begins with detailed information on the six stages of an employee’s lifecycle. It then flows directly into new-hire orientation, where businesses provide new hires with an overview of the expectations and culture. A strong orientation runs much deeper than simply saying, "Hello. Welcome. Now get to work."
The guidebook digs into establishing a successful training program, preparing for a new hire’s first day, making an excellent first impression and planning for the first shift. It outlines the ins and outs of introducing new hires to team players and vendors, establishing performance expectations and rolling out training.
The handbook also provides 11 sample job descriptions. The job de- scription may be one of the most criti- cal documents in a business, because it identifies the specific responsibilities of the job, defines the skills and qualifications needed to perform the task and provides a guide for performance.
Putting all of these vital elements in place can lead to a successful human relations plan and help truckstop and travel plaza operators ensure from the very beginning that their employees will succeed. NATSO’s guidebook al- lows operators to develop a first-class orientation and training program. NATSO members and non-members can purchase the Truckstop and Travel Plaza New Hire Orientation and Training Guidebook here.
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