Back Demo Days
Demo Days
08-22-2024 by Amy Toner Dial Into Loyalty for Professional Drivers

Peter Rasmussen, founder and CEO of Convenience and Energy Advisors, joins the podcast to share the key components of successful loyalty programs including how to tailor rewards for professional drivers.

Rasmussen and host Amy Toner also explore:
– The role of AI in enhancing the customer experience and driving targeted offers:
– How small operators should tackle loyalty; and
– What to consider when choosing a loyalty provider.
08-22-2024
08-06-2024 by Amy Toner RaceTrac is Making Major Moves

During a recent episode of the Truck Stops Here podcast Nick LaFalce, RaceTrac’s marketing manager sat down with Amy Toner, executive director of the NATSO Foundation, and Darren Schulte, NATSO’s vice president of membership, to share more about how RaceTrac is expanding its reach, how the company communicates its brand and more.
08-06-2024
07-29-2024 by NATSO Foundation More on the Trends and Opportunities Shaping the Travel Center Industry

When it comes to the future of the truck stop and travel center industry, Darren Schulte, NATSO’s vice president of membership, has a strong history of identifying trends, warning about threats and identifying new opportunities. He has an extensive background in the industry, has made thousands of site visits, and has constant conversations with operators and industry experts.

Read a detailed write-up of Schulte’s episode of the Truck Stops Here podcast, where he shared on what is happening in the travel center industry.
07-29-2024
07-09-2024 by Amy Toner Customer Experience for Travel Centers

Customer experience (CX) includes any interaction that customers have with a brand across all touch points. It can include the experience they have digitally, such as an app, through advertising at the pump or in the store.

As convenience is growing and blurring with increased competition for truck stops and travel centers, a good customer experience is especially important.

In this episode, Amy Toner, executive director of the NATSO Foundation, discussed the importance of CX with Matt Sargent, VP of loyalty analytics at NexChapter.
07-09-2024
06-25-2024 by Amy Toner Fuel Buying for Travel Centers with Experts from TACenergy

Buying fuel is a complicated process, and determining the best approach helps truck stop and travel center operators increase profitability while minimizing risks. A self-diagnosed fuel nerd, Randy Grizzle, director, sales & marketing at TACenergy, joined the NATSO Foundation’s podcast to cover best practices in fuel buying that can help travel center owners navigate the complexities of the fuel market.
06-25-2024
06-18-2024 by Amy Toner Clean and Smart: The Future of Truck Stop Bathrooms with Washie

Rob Poleki, CEO and Co-Founder of Washie, joined the NATSO Foundation’s podcast to discuss his innovative company, which is behind the world’s first smart, sanitizing toilet seat for public restrooms.

NATSO Services annually studies professional drivers’ stopping and buying behavior at truck stops and travel centers. In 2023, the research found that drivers’ top factor in deciding whether to come inside from the fuel island or the parking lot was the cleanliness of restrooms and showers.

Given the impact of cleanliness on a truck stop’s success and that Washie’s booth was causing quite the buzz at NATSO Connect, we knew we needed to have Poleki on the podcast.
06-18-2024

Active Alerts:

For all alerts and more info please visit: www.AmberAlert.gov