Well-known quick-service brands are powerful tools truck stop and travel plaza operators can use to attract customers and drive traffic inside and boost sales throughout the location.
“One golden brand is all you need,” said Keith Wade, owner of KEW Travel Center Consulting, while speaking during the Great Ideas! Workshop at NATSO Connect 2025. Wade added that a known brand can even boost sales of proprietary offerings. “When I see a billboard with Bob’s Tacos and clean restrooms, I think I need to keep going. If you have a smaller site but can put in a Wendy’s or branded site, then you’ll sell the hell out of your Bob’s Tacos. You just have to get them there first.”
“Try this exercise. Take a trip 10 to 15 miles down the interstate from your location. Open up Google, Apple Maps, Waze, etc., and type in “food” and hit search. Does food at your location come up that would make a car stop at your travel center that hasn’t stopped at your location before? A QSR with known a food offering can be a big motivator in getting cars to stop,” said Toner.
Dustin Trail, manager of Trails Travel Center, said there is always a fear that adding another food-serve brand will cannibalize sales of the existing offerings. “Sometimes you do, but if you pick the right ones, they all actually see an increase with all the new logos and billboards,” he said. “You give people another reason to stop, and you’re driving traffic to your location.”
08-13-2025
