The legal challenge over the 2010 National Labor Relations Board (NLRB) regulation requiring most private-sector employers to post notices of an employee’s right to unionize could be headed to the Supreme Court after the Fourth Circuit Court of Appeals denied the NLRB’s recent bid for a rehearing on the matter. The court denied the request without issuing a written decision or explaining the rejection.
08-16-2013 Cashiers should ensure that they are starting with the correct amount of cash in their tills. Accidents happen and the person who gave them their starting money may have miscounted. By ensuring they’re starting with the proper funds, cashiers will minimize any discrepancies they may have at the end of a shift.
They should also follow these eleven steps to avoid cash over and short tills.
08-15-2013 The U.S. Court of Appeals for the Fourth Circuit became the second appellate court to strike down the National Labor Relations Board’s (NLRB) August 2011 regulation requiring businesses to post notices of an employee’s right to unionize, finding that the NLRB exceeded its authority when it ordered businesses to display an 11-by-17-inch notice in a prominent location explaining the rights of workers to join a union and bargain collectively.
06-17-2013 Coaching is part of the corrective action process, which I’ve written about in the past. However if done correctly, coaching can lead to many less negative corrective action situations.
Successful coaching should improve an employee’s:
Development; and
Performance.
Both of these purposes should be done so that the team member, the manger/leader and the company benefit from the time and effort involved in the process.
06-13-2013 As a follow-up to last month’s post on corrective actions, let’s explore the disciplinary process in general.
It is understood that every organization, whether large or small, has specific procedures and guidelines for their disciplinary process. Here are my general rules that can apply to any organization. They should be especially helpful to those organizations just starting to develop a performance management program and documentation of operational processes and procedures. Remember, the NATSO Foundation’s Truckstop and Travel Plaza Training Manual is available to help you get started with your operational process and procedures.
But, I digress…
Organization’s disciplinary processes often have flexibility built-in, allowing management to deal with performance issues, as they deem necessary. While I am not a human resources expert, I would caution you to limit the amount of flexibility you give. The safe rule of thumb is the disciplinary action should match the severity of the behavior/event/issue. Leadership should create and communicate to management and staff their detailed guidelines for what the specific results are if an undesired action is taken. If everyone knows the rules, the clearer the results of the undesired action are. Remember when creating your guidelines:
All team members must be held to the same standards; and
As referenced above, the crime (undesired action) must fit the punishment (disciplinary action).
The legal challenge over the 2010 National Labor Relations Board (NLRB) regulation requiring most private-sector employers to post notices of an employee’s right to unionize could be headed to the Supreme Court after the U.S. District Court of Appeals for the D.C. Circuit Court of Appeals reversed a lower court decision and struck down the regulation.
05-20-2013 Learn some helpful hints for scheduling at a truckstop and travel center.
05-02-2013South Carolina-based Garvin Oil has the best practices of a large company and the speed, flexibility and southern hospitality of a small company.
04-18-2013 NATSO now offers a Truckstop and Travel Plaza Training Manual. The manual, which is available at a discounted rate to NATSO members, is designed to help operators create their own store- and company-specific operations training manual.
04-15-2013 Cashiers are often the first people customers talk with at your truckstop and are the face of the company. Customer service is the most influential aspect in creating a loyal customer and is crucial in the cashier position. Not only are cashiers often the first point of contact for customers, they are also typically the last, so customer service must be outstanding.
04-08-2013 I thought this article on the recent charges against Target for allegedly using unfair hiring practices was a perfect post-show highlight as to why it is so important to follow proper hiring techniques.
02-26-2013