Editor's note: Darren Schulte, NATSO vice president of membership, frequently visits NATSO members to review their locations and offers impactful merchandising and operations improvements. Contact Schulte at firstname.lastname@example.org or (915) 526-5820 to learn more about the costs and details of this service.
People traveling down the road often make decisions on where to stop in the spur of the moment or at the last minute, so it is important to let them know who you are and what are you are offering. Coffee Cup Fuel Stop in Summit, South Dakota, does just that and has plenty of signage both inside and out to attract and direct its customers.
When you walk into the store, there is a food court on the left, featuring Pizza Hut, Subway and Caribou, and the signage lets customers know what is happening. I’m a big believer in making sure your customers understand what your specials are and what you’re focusing on, which Coffee Cup does with its use of messaging boards and digital menu boards.
To the right of the entrance is Coffee Cup’s hot food program that features hot dogs, tornadoes and sandwiches. This is a perfect example of an operator who understands there are different types of customers and they all have different needs. Coffee Cup isn’t frightened to sell food that some people say may cannibalize their sales. When you offer multiple food programs, there is some portion of your business that gets cannibalized, but never at a percentage that is high enough to hurt your overall sales.
I really like the signage over the coolers, ‘Cooldown.’ It is specific enough to let customers know where to find drinks but general enough that you can move product around without being locked into signs such as beer, soda or juice.
This is a good looking store that is easy to shop and takes advantage of clear and simple messaging throughout. It makes customers comfortable and ensures they can find what they are looking for quickly.
/// Did you know most weeks you can find me visiting a NATSO member truckstop location, spending three to four days, using my merchandising and operations expertise to help them grow their business? I periodically share about those great retailers I visit here on the blog. Read more Truckstop Travels here.
Photo Credit: Darren Schulte/NATSO
Subscribe to Updates
NATSO provides a breadth of information created to strengthen travel plazas’ ability to meet the needs of the travelling public in an age of disruption. This includes knowledge filled blog posts, articles and publications. If you would like to receive a digest of blog post and articles directly in your inbox, please provide your name, email and the frequency of the updates you want to receive the email digest.