Topics: Truckstop Business

Holiday Retail Sales Are Important at Truckstops Too

I had the pleasure in the past three weeks to visit with owners and managers of a combination of 18 new and current member locations. I saw awesome stores with a lot of exciting happenings. I was, however, surprised to see how few of the operations had yet to prepare for the Halloween holiday let alone Christmas. We will talk Christmas on the next blog. More

Foundation Brings Fun Run to NATSO Connect 2019

Pack your running shoes for NATSO Connect 2019! New this year, the NATSO Foundation is bringing a Fun Run to NATSO Connect 2019 as the yeary fundraiser. The NATSO Foundation Fun Run will be Monday, February 11 at 7:00 a.m. More

NATSO CEO Featured in USA TODAY Truck Driver Special

NATSO President and CEO Lisa Mullings was featured in the ‘Empowering Our Female Truck Drivers' campaign, published in the Sept. 7 issue of USA Today, in which industry leaders highlighted the improvements that have been made for women within the industry. More

Our Truckstop Employees Are Our First Customers

All across the country, unemployment levels are hitting record lows. In some communities, unemployment rates are as low as 2.5%, and while that is good news for the economy, it can make it harder and harder for business owners to find the top-quality employees they need. We are all aware of the massive driver shortage, but fleets aren’t the only ones facing a lack of workers. Many truckstops and travel plazas are as well. The help situation is critical in all of our locations. We have to attract and retain top talent in order to keep our customer-service levels high. More

From a Cash Register to Capitol Hill: Robin Puthusseril Helps Advance the Industry

When Robin Puthusseril, vice president and co-owner of The Greater Chicago I-55 Truck Plaza, was just six years old, she stood on a milk crate to run the cash registers in her family’s grocery business. Today, she is using her expertise to help guide the family’s travel plaza, and she is sharing her insight to help the entire industry. Puthusseril recently testified before Congress on behalf of NATSO and truckstop and travel plaza operators nationwide during a House Committee hearing titled Advanced Biofuels Under the Renewable Fuel Standard. More

Boost Truckstop Sales with Today's Hot Categories Members Only Join or Login

Although there is no magic bullet for winning customers and increasing each transaction, truckstop and travel plaza operators said they are seeing tremendous success in certain categories, but what is hot today isn’t always what has sold in the past. More

Truckstop Amenities: What to Add and What to Reconsider [Infographic]

Truckstop amenities are changing. More

6 More Tips to Better Serve RV Customers at Your Truckstop

After a NATSO member asked me how she could drive more RV traffic to her travel center, I sat down with a friend who has spent the better part of four years and accumulated more than 100,000 miles traveling the country in a diesel-powered pickup towing a 30-foot travel trailer to learn more about his life on the road. He shared his experiences and made some recommendations for how truckstops and travel plazas could better serve RVers. He had a lot of great stuff to share! Here are seven more recommendations on how to attract and serve RV traffic. More

8 Tips to Better Serve RV Customers at Your Truckstop

A member recently asked me how she could drive more RV traffic to her travel center. RVs are a growing market and an often untapped customer base for travel plaza operators. Whether we’re talking about those who take out their motorhomes and travel trailers on the weekends, the surprising number who use them to live on the road seasonally or full-time, these customers seek many of the same amenities you’re already offering to professional over-the-road drivers. If RVers aren’t on your radar, they should be. I recently sat down with a friend who has spent the better part of four years and accumulated more than 100,000 miles traveling the country in a diesel-powered pickup towing a 30-foot travel trailer to learn more about his life on the road. He shared his experiences and made some recommendations for how truckstops and travel plazas could better serve RVers. More

Take a Trip up North to a PetroCanada Travel Center

Sometimes it is fun to see what our neighbors to the north are doing. Earlier this year I was able to visit a PetroCanada location just outside Calgary operated by the husband and wife team of Allan and Kathy Neuauter. More