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10-15-2025 by NATSO Foundation Preventing Losses Inside and Out of Your Travel Center

Loss prevention is an ongoing challenge for business owners including those of truck stops and travel centers. From merchandise shrinkage and employee theft to fuel fraud and wet stock loss, threats come from all directions and operators have to be proactive both inside the store and out at the pumps. Strategic policies, technology, and the right oversight can help reduce losses while also contributing to a safety culture.

A simple best practice is to keep merchandise visible in every stage of its life, and Jeremie Myhren, co-founder of ONRAMP, recommends operators design their stores for visibility. “Keep gondola heights low so there is cashier visibility. Design for the latest in NVR and DVR camera solutions,” he said. “Most customer theft is people opening packages on the sales floor and then shoving it in their clothing.”
10-15-2025
10-02-2025 by NATSO Foundation Keeping Travel Center Property and Buildings Maintained

Keeping property and buildings well-maintained plays a crucial role in safety, efficiency, and the overall guest experience. With 24/7 operations, buildings are constantly in use, making preventive and responsive maintenance essential. Neglecting or delaying maintenance can lead to safety hazards, compliance issues, and expensive repairs down the road.

Busy Bee has found success using a mobile-first approach through the Limble maintenance app.

“If you go to a location and you see that someone has hit an important sign, or someone has knocked Formica off of one of your fountain areas or a mirror has been damaged in your restroom, you click on the Limble app, and share the location, who you are, what needs to be fixed, take photos of it, and say what priority it is,” Elizabeth Waring, president and CEO of Busy Bee, explained.
10-02-2025
09-18-2025 by NATSO Foundation Creating a Safe Fueling Experience

Fuel islands are vital to the operations of truck stops and travel centers, but they also pose a variety of safety risks. There are obvious dangers associated with flammable fuels as well as more routine threats of slips, trips, and falls. By focusing on employee training, regular maintenance, and safety technologies, operators can significantly reduce risks and provide a safer environment for both drivers and staff.

“As part of our onboarding, we train on the use and locations of all fire extinguishers. We take new team members to each fire extinguisher, have them pick it up from the holder, to make sure they can do it, and explain where to direct the nozzle,” said Damon Borden, operations manager for Broadway Group.
09-18-2025
10-24-2024 by NATSO Foundation Travel Centers Strike a Balance Between Loss Prevention and Customer Convenience

Retail theft and pilferage can be serious issues for businesses, but maintaining a balance between loss prevention and the customer experience is essential for businesses, especially at travel centers where speed is a priority.

“We know our customers are time starved,” said Darren Schulte, NATSO’s vice president of membership. “In my opinion, we have swung so far to one side of loss prevention that it is negatively affecting our sales and impacting our customer experience.”

“We don’t seem to be doing anything about it other than locking up merchandise,” he said, adding that locks create friction for customers, which discourages sales and creates frustration.

So, if locking up merchandise isn’t the answer, what can operators do instead?
10-24-2024

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