In the September/October issue of Stop Watch, we featured operators’ best practices on shop repair. Information continued to come in after we went to press, so we’re adding to the story with this online-only peek into service center best practices from AMBEST.
Terry Thornberry, AMBEST service center coordinator, said one of the best things technicians can do is talk to the driver and the fleet regarding the problem equipment is having to ensure they understand the problem before beginning repairs. Next, it is important to keep the driver and fleet informed as technicians are working on equipment, which helps them understand the progress being made on the repair.
Once repairs are complete, Thornberry said operators should make sure they cover the three C’s on the invoice—complaint, cause and correction—ensuring they outline what may have caused the issue as well as the repairs they completed to correct the problem.
What best practices have you implemented in your shop?
Photo Credit: Ira Wexler/NATSO
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