The U.S. House of Representatives voted 222-209 late November 12 to advance a short-term continuing resolution that included full-year appropriations bills for Agriculture, Veterans Affairs, and the Legislative Branch appropriations, […]
11-13-2025Visa and Mastercard proposed a new settlement in the decades-long antitrust battle between the card networks and merchants regarding interchange fees. This marks the card networks’ third proposed settlement, the […]
11-11-2025Technology is transforming the way truck stops and travel centers operate. From mobile payment systems to app-based promotions and advanced customer engagement tools, operators are rethinking how they serve drivers. New solutions are creating more innovative, convenient and engaging experiences for drivers, helping operators boost loyalty and grow revenue.
The NATSO Foundation and members of the NATSO Foundation 2025 Technology Steering Council have created a Technology Roadmap to help travel center operators stay current on the technology landscape. Purchase a copy to gather their insights into how operators can use technology to their advantage and the most impactful tools travel centers should deploy today.
11-05-2025Loss prevention is an ongoing challenge for business owners including those of truck stops and travel centers. From merchandise shrinkage and employee theft to fuel fraud and wet stock loss, threats come from all directions and operators have to be proactive both inside the store and out at the pumps. Strategic policies, technology, and the right oversight can help reduce losses while also contributing to a safety culture.
A simple best practice is to keep merchandise visible in every stage of its life, and Jeremie Myhren, co-founder of ONRAMP, recommends operators design their stores for visibility. “Keep gondola heights low so there is cashier visibility. Design for the latest in NVR and DVR camera solutions,” he said. “Most customer theft is people opening packages on the sales floor and then shoving it in their clothing.”
10-15-2025NATSO joined with a coalition of trade associations representing thousands of businesses across Main Streets nationwide in urging leaders of key Congressional House and Senate banking committees to take swift […]
10-07-2025Keeping property and buildings well-maintained plays a crucial role in safety, efficiency, and the overall guest experience. With 24/7 operations, buildings are constantly in use, making preventive and responsive maintenance essential. Neglecting or delaying maintenance can lead to safety hazards, compliance issues, and expensive repairs down the road.
Busy Bee has found success using a mobile-first approach through the Limble maintenance app.
“If you go to a location and you see that someone has hit an important sign, or someone has knocked Formica off of one of your fountain areas or a mirror has been damaged in your restroom, you click on the Limble app, and share the location, who you are, what needs to be fixed, take photos of it, and say what priority it is,” Elizabeth Waring, president and CEO of Busy Bee, explained.
10-02-2025NATSO, the trade association representing America’s travel centers and truck stops, announced that registration is now open for NATSO Connect 2026, scheduled to take place February 24–26, 2026, at the Clyde Hotel and Albuquerque Convention Center in Albuquerque, NM.
“The truck stop and travel center industry is a truly diverse and innovative community driven by a singular mission of advancing the industry’s future success. Through partnership and collaboration, NATSO’s members drive value and growth for all,” said NATSO President and CEO Max McBrayer. “I am inspired by these unique perspectives, and I look forward to meeting with NATSO’s truck stop, travel center, Chairman’s Circle and supplier members during my inaugural NATSO Connect.”
09-17-2025Significant amounts of cash can change hands daily at truck stops and travel centers, making them vulnerable to theft, fraud, and human error.
To protect both assets and personnel, locations need to implement cash handling practices.
One of the most effective strategies is limiting cash exposure at the point of sale. This includes setting maximum drawer limits, routinely removing excess cash through skims, and securing it in drop or smart safes that deter theft.
“We have a time lock safe at the fuel desk for cash/coin drops,” said Darren Goetz, vice president of operation for Mitten Inc. “Otherwise, for safety reasons we only change out and count drawers when three or more staff are at the counter, never when there is only one or two folks there.”
09-03-2025Wreaths Across America places wreaths for veterans at the Arlington National Cemetery on National Wreaths Across America Day. The NATSO Foundation aims to raise funds through wreath sponsorships to fill one trailer load of sponsored veterans’ wreaths (approximately 4,500).
To support the NATSO Foundation in reaching its goal, travel centers can participate by soliciting Wreaths Across America sponsorships through December 2, 2025.
08-28-2025NATSO and more than 20 industry associations representing automotive care and after-market suppliers urged the House Committee on Energy and Commerce to include the provisions of H.R. 1566, the Right […]
08-19-2025As soon as we read about Nisqually Markets’ Ramen Go! Experience, we knew we had to have Sam Roark, director of retail operations for Nisqually Markets, on the podcast. Nisqually Markets has it all – innovative technology, experiential offerings, and good food.
Listen in as Roark walks listeners through everything that makes Nisqually Markets so special.
