Industry suppliers know that understanding their customers increases service levels in addition to profits. While no two days are ever exactly the same for truckstop and travel plaza operators, Highway Business Matters sat down with Mark Russell, director of operations for Russell’s Truck and Travel Center 2, near Amarillo, Texas to learn about a typical day.
03-10-2013 A dose of the quarterly analysis of weekly purchases of travel plaza and truckstops served by McLane.
03-01-2013 The total merchandise purchases per week per travel plaza and truckstop were up 6% for all of 2012 compared to 2011 according to the 4th Quarter 2012 McLane-NATSO Foundation Index. Total travel plaza and truckstop convenience purchases from McLane averaged $16,545 per week during 2012 versus $15,616 in 2011.
01-25-2013 For Michael Sibley, Travel Center in LaPlace, La., work is spread between his home office and the travel plaza.
01-12-2013 The total merchandise purchases per week per travel plaza and truckstop were up 6% versus 2011 (excluding cigarettes) according to the 3rd Quarter 2012 McLane-NATSO Foundation Index. Cigarette purchases per week per travel plaza and truckstop were up 5% in the first nine months of 2012.
01-09-2013 Michael Sibley, President of LaPlace Travel Center in LaPlace, La. talks to Stop Watch about how he has improved his business.
01-01-2013 At The NATSO Show 2013, NATSO will host its popular Human Library sponsored by Bridgestone Commercial Solutions. A handful of experts with decades of experience will be on loan for customized, one-onone learning experiences operators can tailor to their own objectives.
01-01-2013 While barbecue is synonymous with summertime, leading restaurant operators have picked up on the trend and many are using limited-time offers to feature barbecue throughout the summer and even as a winter-time meal.Adding new barbecue offerings to menus could boost sales for truckstop and travel plaza operators and industry suppliers while also increasing customer satisfaction.
12-26-2012 Limited-service restaurants are the driving force behind the commercial foodservice industry, and account for more than half of total industry sales despite their low check averages in comparison to full-service restaurants.
11-10-2012 A history-packed past, made-from-scratch food and an emphasis on customer service keep customers flocking to L.G. Truckers City dba TA Wapakoneta in Wapakoneta, Ohio.
11-01-2012 The federal government last week formally asked for a full court review of the U.S. Court of Appeals decision that struck down the FDA’s graphic labeling requirements for cigarette packages.
10-15-2012