Attendees at NATSO Connect 2023 got a first-hand look at three best-in-class locations in the Dallas area and walked away with new insights and ideas.
Here are six fun takeaways from the tour.
06-13-2023Isaiah Britt, merchandising manager for Donna’s Truck Stop in Marysville, Washington, said shrink of even small items can add up to big losses. “If you’re stealing $100 from me, that has a bigger impact than if you’re stealing from Walmart,” he said.
06-05-2023Information is a pool in which truckstop and travel plaza operators can either sink or swim, and when used correctly, information can provide valuable insights to improve operations.
05-26-2023Truck repair and truck washes can be valuable profit centers that also meet professional drivers’ critical needs, but there are several key factors business owners must consider before expanding into the maintenance and truck wash business. To help operators answer this question and more, the NATSO Foundation worked with industry experts to answer frequently asked questions about these two profit centers in the newly launched 18 FAQs on Shop Repair & Truck Washes Toolkit.
04-27-2023Professional drivers’ experience at the fuel pump is very important to their experience. There are several elements travel centers should consider when thinking through the driver experience. Gather six ideas for improving drivers’ experience at the fuel pump.
04-21-2023Professional drivers’ experience at fuel pump can turn either them into loyal customers or send them running to the competition. There are several elements truckstop and travel plaza operators should consider when thinking through the driver experience, including how well equipment works, ways to speed the fueling experience and how to use the pumps to boost inside sales.
04-19-2023Today’s customers want choice in all things, from the products they buy to how they pay for them, and thousands of drivers and fleets are turning to alternative payment methods for fuel.
Several new fintech companies have entered the fuel payment arena, giving owners and operators access to discounts they haven’t had access to before.
02-27-2023In the current competitive labor environment, attracting and retaining talent has become paramount, and modern workforce solutions are helping business recruit, hire and onboard employees faster. There are also a range of tools employers can tap into to improve employees’ experiences, enhance culture and increase retention.
02-24-2023Last week we looked at Clothing Best Practices to Help Keep Travel Center Employees Safe Indoors and Out, here are a few more ideas for focusing on overall safety. Training in […]
02-16-2023Today’s travelers and professional drivers have more choices than ever along the interstate, and truckstop and travel plaza operators can grow and retain business by knowing who their customers are, understanding what they need and building in convenience.
“Ten to 12 years ago, we started seeing more and more c-stores on the interstate, specifically chains. Then those locations transitioned to travel centers,” said Darren Schulte, NATSO’s vice president of membership.
02-13-2023To help the nation’s truckstop and travel plaza operators better understand fleets, drivers and their needs, NATSO Services and the NATSO Foundation launched a comprehensive survey among company drivers, leased drivers, independent owner/operators and fleet owners/ managers and used the results to create the Professional Driver Buying Behavior at Travel Centers Toolkit. The toolkit covers several critical areas, including fueling payment options and factors influencing drivers’ fueling decisions.
02-10-2023
