Loss prevention is an ongoing challenge for business owners including those of truck stops and travel centers. From merchandise shrinkage and employee theft to fuel fraud and wet stock loss, threats come from all directions and operators have to be proactive both inside the store and out at the pumps. Strategic policies, technology, and the right oversight can help reduce losses while also contributing to a safety culture.
A simple best practice is to keep merchandise visible in every stage of its life, and Jeremie Myhren, co-founder of ONRAMP, recommends operators design their stores for visibility. “Keep gondola heights low so there is cashier visibility. Design for the latest in NVR and DVR camera solutions,” he said. “Most customer theft is people opening packages on the sales floor and then shoving it in their clothing.”
10-15-2025