Joe is the Industry and Trade Assc. Manager representing Kwik Trip in Washington D.C., the state governments they operate in and all trade Associations they are involved in. He has spent twenty one years of his career in the Petroleum / Convenience Store Industry with Kwik Trip. Three years as a District Leader of Retail Stores, eighteen years in petroleum procurement and director of the petroleum division and just recently moved to his new role of Industry and Trade Assc. Manager.
Vice President, Publishing and Digital Content
Toner serves as Editor of Stop Watch magazine. She markets NATSO products, services and meetings. She manages NATSO's core websites and produces Highway Business Matters biweekly articles. In addition, she provides creative services across all departments. Toner joined NATSO in 2006.
Tiffany Wlazlowski Neuman
Vice President, Public Affairs
Tiffany Wlazlowski Neuman develops and executes communications strategies to advance NATSO’s public relations and advocacy goals. Tiffany also develops and oversees partnerships related to the NATSO Foundation’s public outreach initiatives. Tiffany lives in the D.C. metro area with her husband and their two sons.
Chief of Operations
Responsible for ensuring successful operations and growth of the NATSO through strong fiscal management, volunteer and staff development, and leadership and oversight of day-to-day operations.
Frank Love is the President and C.O.O. of Love’s Operating Companies, Inc. Love’s Travel Stops and Country Stores operates over 200 interstate travel centers and convenience stores located in 33 states across America. Oklahoma City is the headquarters for Love’s. After graduating from the University of Oklahoma, Love spent two years with the Ritz Carlton Hotel Company before joining his family’s company in 1994. He and his wife, Malia, have two children.
Vice President, Membership
Directs recruitment, retention and customer service to travel plaza members. Also responsible for developing and/or enhancing NATSO products, services, and/or programs, particularly those relating to education, research and training for travel plaza operators.
Senior Manager of Travel Plaza Member Services
As Senior Manager of Travel Plaza Member Services, Afua Smith is responsible for advancing NATSO’s overall retention and recruitment program by maintaining mutually-beneficial relationships with travel plaza members. She promotes a positive corporate image and creates a good customer service experience for our members by overseeing the NATSO Foundation’s Bill and Carolyn Moon Scholarship Program. Afua contributes to the overall success of NATSO Connect by recruiting travel plaza attendees for the event and handling event follow-up.
Jim Hays is the Owner/Developer of Dodge City Petro, a Popeye’s franchisee, and owner of a petroleum jobbership, Hays & Son Oil Co, which owns and operates convenience stores and sells commercial fuel and lubes in the north Alabama area. He has been involved in the commercial real estate development business, and for over twenty years, he has owned and operated real estate development companies Hays Properties LLC , and JTK GROUP LLC, that develop commercial real estate from the design phase, excavating, and infrastructure to finished buildings. Hays is CFO of DESIGN TECHNOLOGIES, an electronics manufacturing company. He currently serve on the boards of Petroleum & Convenience Store Marketers of Alabama and the PURE Oil Jobbers Co-op. His wife Terri works with him in our businesses, and they have one daughter Karen.
James A. “Jimmy” Haslam III serves as chief executive officer of Pilot Flying J. Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers and travel plazas in North America with more than 650 retail locations. Pilot Flying J subsidiary Pilot Thomas Logistics is one of the fastest growing energy logistics companies in North America. Pilot Flying J is committed to making life better for America’s drivers.
Haslam, who has served on numerous community boards and is the co-founder of the Haslam Scholars Program at the University of Tennessee, received the Distinguished Alumni Award in 2011 from the UT College of Business Administration, now called the Haslam College of Business in honor of his father. He purchased controlling interest in the NFL’s Cleveland Browns in 2012. Haslam is married to Susan “Dee” Bagwell Haslam, and they have three children and five grandchildren.
Tristen Griffith is President of Sacramento 49er Travel Plaza. She oversees her family owned and operated, full-service truck stop in California. Primary services include 24/7 Silver Skillet Restaurant, 4 bay Service Center, Truck Wash, and Travel Store. Tristen most recently owned her own Wireless Toyz retail stores in Los Angeles and was honored as Sprint/Nextel's top performer. In 2006, Wireless Toyz, a top 100 fastest-growing franchise, appointed Tristen to their franchise expert's board. Prior to owning multiple franchise locations, she managed various departments for both the Ritz Carlton and FourSeasons Hotels and Resorts in Aspen, Cancun, Seattle and San Diego. She studied Management Theory and Practice in London, England and holds a Bachelor of Science degree in Business and Spanish from Pepperdine University. Recently, Tristen presented on the Capital Investment Panel at the 2017 NATSO show in Savannah, GA. Sacramento 49er Travel Plaza has been a member of NATSO for many years and wishes to continue supporting NATSO and the travel plaza/truck stop industry.
Robin Puthusseril is Vice President and owner/operator of Greater Chicago I-55 Truck Plaza in Bolingbrook, IL. She has been involved in the truck stop industry since 1999 and actively participates in NATSO's annual tradeshow, international and domestic tours, Day on the Hill, and in 2017 became a member of NATSO's Government Affairs Committee. Robin is also a graduate of Marquette University in Milwaukee, WI. with degrees in International Business, Information Technology, and Spanish. She has a passion for traveling the world and has she lived, worked, and studied in Toluca, Mexico and Sonderborg, Denmark.
Alabama native and serial entrepreneur, Ted Giles is known to his friends, family & customers as the “fried chicken expert.” Ted began his career by stepping into a leadership role in a family foodservice equipment business that invented the ventless frying technology kicking off the foodservice movement in convenience stores, Giles Enterprises. Over the next 30+ years, Ted was responsible for growing and/or creating several businesses within the foodservice space, most notably Chester’s International (a 1000+ unit fractional franchise foodservice program), Wynn’s Grain & Spice (a blending supplier), & BirdShack Fried Chicken (a convenience store fried chicken program). Today, Ted focuses his efforts on his role as CEO of Wynn’s Grain & Spice. A long-time NATSO member, Ted looks forward to furthering his impact on the truck stop and travel plaza business industry through his role in the NATSO Chairman’s Circle. Ted currently resides in Birmingham, Alabama with his wife, Donna. Ted’s son and daughter-in-law, Wynn and Alexis Giles are the third generation to step into the leadership of their family businesses.
Business Development/Mergers & Acquisitions professional with 37 years of well rounded international/domestic petroleum experience in all types of transactions and management, currently at Phillips 66. Successfully completed over $15 billion in transactions.
President & CEO
Lisa Mullings is the President and Chief Executive Officer for NATSO. Prior to this appointment to NATSO’s Executive Committee, she served as NATSO’s Vice President of Public Affairs and Counsel. In that capacity, she lobbied on transportation and tax issues and managed NATSO’s strategic communication plan, serving as NATSO’s primary media contact as well as editor of both the association’s bi-monthly trade publication, Stop Watch, and its weekly e-newsletter.
Prior to joining NATSO in January 1995 as the Associate Director of Government Affairs, Lisa was the communications and government affairs manager for the National Association of Chemical Recyclers. Prior to that, she served for five years as a staff member on the House transportation committee. She received her undergraduate degree in business with a minor in journalism from the University of Maryland in 1994 and her law degree from George Mason University School of Law in 2000. She is married and has two sons.
Delia Moon Meier
Chair-Elect and Foundation Chair
Delia Moon Meier is the Senior Vice President of Iowa 80 Group and CAT Scale Co. She is a second-generation truckstop operator. Meier has served as a NATSO committee member, NATSO board member, Chairman of NATSO Government Affairs and is the current Chairman of the NATSO Foundation. Meier was also a past board member of Bettendorf Chamber of Commerce, past chair and long-term member of the Chamber Government Affairs Committee, past board member of the Iowa Underground Storage Tank Board and past board member of AMBEST. Meier also spends her time as a junior Achievement classroom volunteer, member of Asbury United Methodist Church and a Girl Scouts troop leader. Meier received her BBA from the University of Iowa. Delia and her husband, Dave, have three daughters.
Bob Wollenman is Managing Partner of Deluxe Truck Stop in St. Joseph, Mo. With 40+ years in the petroleum industry and 35+ years in the truck stop industry, he offers the single unit operator perspective and believes he works well with others. Bob is active with NATSO, participating in numerous Day on the Hill events and the Government Affairs Committee. Bob sits on the Progressive Community Services Board, the Hillcrest Transitional Living Board and the South St. Joseph Industrial Wastewater Pretreatment Plant Board. He has served on the United Way Board, (including as Annual Fundraising Chair) and on the St. Joseph Chamber of Commerce Board, currently chairing its Board Development Committee. Bob has been married to Connie for 44 years. They have three children and four grandchildren. Their son Nick is engaged in Deluxe Truck Stop’s operation. Bob and Connie attend Brookdale Church and are Missouri Western State University graduates.
Senior Executive Assistant
Manages the operations of the NATSO main office and helps staff members achieve their goals by ensuring that they have the necessary office systems and equipment.
Tom Heinz is President of Heinz, Inc. and Coffee Cup Fuel Stops & Convenience Stores, Inc. Tom's thirty-seven year business career has been in different segments of the petroleum industry. Tom's primary busine ss and day job began 31 years ago as co-founder/owner of Coffee Cup Fuel
Stops. Tom received the following degrees: Bachelor of Science in Business Administration, Master of Science in Human R esources, and Master of Business Administration fro m Beacom School of Business at the University of South Dakota. Presently, Tom serves on the University of South Dakota Foundation Board of Directors, Vermillion, South Dakota, NATSO Foundation Board of Directors, Alexandria, VA, Dakota Hospital Board of Directors, Vermillion, SD., a nd is a member of David Nelson Petroleum Marketers 300 Study Group.
Director, Database and Technology
As the resident expert in databases and technology, Taryn Brice-Rowland make NATSO's data, mobile and e-business technologies work for NATSO's members and staff.