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Eleven Modern Employee Recruitment Techniques for Your Truckstop Members Only Join or Login

In a customer-service focused industry, the right employees are the key to success, and many truckstop and travel plaza operators are on a constant quest to find the right talent and engage employees.  More

We Need to Talk: Ten Tips for Having Difficult Conversations with Truckstop Employees Members Only Join or Login

Whether it’s a performance issue, a personality conflict or a dissatisfied employee, truckstop owners and operators said addressing the issue head-on, being empathetic and documenting the discussion can make it easier to navigate a challenging conversation.  More

Tom Heinz Honored With Hall of Fame Award

Tom Heinz, president and co-founder of Coffee Cup Fuel Stops, has a long history of supporting the truckstop and travel plaza industry, his employees and his community. More than 30 years ago, Heinz co-founded Coffee Cup Fuel Stops and has grown the business, which today has multiple locations in North Dakota, South Dakota and Wyoming. He has been a member of NATSO for more than 20 years and has spent countless hours volunteering for both NATSO and The NATSO Foundation. More

EMV Shift & Truckstops: One Year Later Members Only Join or Login

Truckstop and travel plaza operators along with the entire retail industry are still working to comply with the EMV shift—the move to align credit and debit cards in the United States with proprietary chip technology—that took effect Oct. 1, 2015. Under the new requirements, merchants have to adopt EMV-compliant devices for in-store sales or assume the liability for fraudulent transactions.  More

From Milkshakes to Motocycles: Truckstop Operators Get Creative in Their Parking Lots Members Only Join or Login

In today’s operating environment, truckstop and travel plaza operators are working to appeal to a wide range of customers. Several NATSO members are changing the way they use space within their parking lots, turning extra space into innovative profit centers.  More

Translating Trucking Trends Into Profitable Action Items At Your Truckstop Members Only Join or Login

The successes and challenges the trucking industry experiences have a significant effect on the nation’s truckstops and travel plazas, which means staying cur-rent on trucking trends is crucial for businesses that serve drivers. What’s more, successful truckstop and travel plaza operators know that trends often result in new opportunities.  More

Consumers Slowly Embrace Mobile Payments; Locations Prepare For The Future Members Only Join or Login

A growing number of companies are offering mobile-payment applications, and although the majority of consumers still rely on traditional payment methods, some truckstop and travel plaza operators are preparing for the future and embracing the technology now.  More

How And Why Coffee Cup Fuel Stops Is Investing In Millennials At Their Truckstops Members Only Join or Login

Coffee Cup Fuel Stops is one of several NATSO members that have tapped into the talent millennials can bring to the table. NATSO sat down with Ericka Schapekahm, director of human resources and special projects at the company, to learn more about how she hires, manages and motivates millennials, which have become an important part of the labor pool. More

Embrace and Fully Utilize New Technology

As a nation, we’ve always embraced the latest technology.  More

Navigating the Norms

Being a successful business owner typically means operating within a certain set of norms. That certainly seems easy enough, but the challenge is that norms and the trends they are linked with can be ambiguous.  More

The initial grant distribution will prioritize funding for EV charging infrastructure at off-highway and off-Interstate locations.
The Charge Ahead Partnership is a coalition of individuals and businesses united in the idea that the best way to expand the electric vehicle charging network is through a competitive, market-based approach.
NATSO members should contact their state transportation departments promptly to learn about their electric vehicle charging plans and to share our industry's perspective on the plans' development.
It is incumbent upon fuel retailers to urge state DOTs to structure projects in a “make-ready” model that allows utilities to invest in the grid and distribution enhancements necessary to feed charging stations while a competitive, private market governs the consumer-facing charging transaction. 
The federal Infrastructure Investment and Jobs Act (IIJA) provides $7.5 billion to install electric vehicle charging infrastructure via the National Electric Vehicle Formula Program and the Charging and Fueling Infrastructure Program. This money will be distributed via state transportation departments (DOTs).
Download NATSO’s draft Model Legislation.