Photo Credit: Dodge City Petro
Profit center managers serve as the backbone of a truckstop or travel plaza, and keeping them engaged can increase their loyalty, boost productivity and contribute to the organization's overall success. While salary and benefits are important to managers, NATSO members said they've found keeping managers happy isn't always about money.
Truckstop and travel plaza operators and general managers shared their insight into what matters to them as well as the ways they keep their profit center managers happy.
One of the keys to keeping managers happy is communication, said Bill Decker, general manager of Davis Travel Center. Decker works to communicate with his managers daily. "I am here when my third-shift manager is wrapping up her duties from that second-shift and am here when my second shift manager arrives," he said. "This has always been my goal."
Decker also utilizes a log that managers fill out every day. "Communication is the key to success," he said, adding that managers are welcome to call him if they have an issue after he has left for the day. "They get in more trouble if they don't. I want to help them if they get in a bind," he said...