Topics: Letter from the Chairman

Make Your Voice Heard

As NATSO members, we are all aware of how important it is that we make our voices heard, both collectively and individually. In May, many of us will take our message to Capitol Hill to share our first-hand insight into the issues that matter the most to the truckstop and travel plaza industry. Visiting Washington, D.C., as part of NATSO’s Day on the Hill is a powerful experience, but our connections with elected officials on the local, state and federal level are something we can foster year round. More

Adapt To Stay Competitive

The truckstop and travel plaza industry has changed significantly since our early predecessors opened the first Interstate highway-based fuel stops, and we are in the midst of changes that are going to once again re-shape our industry. More

The Season of Giving

As we enter the Christmas season, I think we’re all filled with a spirit of giving. I know there are so many ways in which each of us, both personally and through our businesses, support those around us. Whether it is offering additional support to one of our employees who need it or giving to one of the many different national, regional or local philanthropic organizations, there are a number of ways to show we care. More

Invest in Relationships at The NATSO Show

If you haven’t already saved the date for The NATSO Show 2017, now is the per¬fect time to add it to your calendar. From Jan. 21st to the 24th, hundreds of operators, thought leaders and industry suppliers will join together in Savannah, Georgia, to share ideas, dig into key trends and learn from their peers. More

Focus on Service, Embrace Change (Modified from Don Quinn’s Speech at The NATSO Show 2016) Members Only Join or Login

Being a leader is more important today than it ever has been. We are living in a world where nearly everything has become commoditized. People can price check from our aisles. They see the price of the fuel well before they pull up to the pump. We’ve never had this multitude of opportunities to interact with our customers and our customers have never had more choices on where they choose to do business. More

Hire Right At Your Truckstop Members Only Join or Login

Hiring within any business can be a challenge. As Chairman, it is my pleasure to share a few things that are working well for us in hopes that it will help you in your efforts to recruit and retain top employees. More

Embracing Change

Change, in business as well as in life, is inevitable, and the start of a new year is often filled with change. We make resolutions, outline goals and prepare for the year ahead. An exciting change for me in 2016 is the opportunity to serve as chairman of NATSO—a position I’m humbled and honored to serve in. More

Fuel the Industry’s Image with your Good Works

Sir Winston Churchill often said, “We make a living by what we get. We make a life by what we give.” During The NATSO Show, Cinnabon CEO Kat Cole suggested that when evaluating charities to support, we ask, ‘Are they small enough to do, but large enough to make a difference?’ More

Navigating the Norms

Being a successful business owner typically means operating within a certain set of norms. That certainly seems easy enough, but the challenge is that norms and the trends they are linked with can be ambiguous. More

The Significance of Leadership At Your Truckstop

Leadership is the most important aspect in every facet of our lives—both individually and within our families, our businesses, our communities, our government and our society. Without effective leadership, we cannot grow! More

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