Topics: Letter from the Chairman

Focus on Service, Embrace Change (Modified from Don Quinn’s Speech at The NATSO Show 2016) Members Only Join or Login

Being a leader is more important today than it ever has been. We are living in a world where nearly everything has become commoditized. People can price check from our aisles. They see the price of the fuel well before they pull up to the pump. We’ve never had this multitude of opportunities to interact with our customers and our customers have never had more choices on where they choose to do business. More

Hire Right At Your Truckstop Members Only Join or Login

Hiring within any business can be a challenge. As Chairman, it is my pleasure to share a few things that are working well for us in hopes that it will help you in your efforts to recruit and retain top employees. More

Embracing Change

Change, in business as well as in life, is inevitable, and the start of a new year is often filled with change. We make resolutions, outline goals and prepare for the year ahead. An exciting change for me in 2016 is the opportunity to serve as chairman of NATSO—a position I’m humbled and honored to serve in. More

Fuel the Industry’s Image with your Good Works

Sir Winston Churchill often said, “We make a living by what we get. We make a life by what we give.” During The NATSO Show, Cinnabon CEO Kat Cole suggested that when evaluating charities to support, we ask, ‘Are they small enough to do, but large enough to make a difference?’ More

Navigating the Norms

Being a successful business owner typically means operating within a certain set of norms. That certainly seems easy enough, but the challenge is that norms and the trends they are linked with can be ambiguous. More

The Significance of Leadership At Your Truckstop

Leadership is the most important aspect in every facet of our lives—both individually and within our families, our businesses, our communities, our government and our society. Without effective leadership, we cannot grow! More

Catering to Hispanic Consumers

Marketing 101 tells us the most important thing is to know your customer! As operators, it is crucial that we understand our customers. Importantly, many in the industry have done a better job than others, including myself, in working to better understand the Hispanic shopper. Since the year 2000, Hispanic shoppers have increased spending more than 200 percent and by the year 2017, Hispanic consumers’ spending power is estimated to be $1.7 trillion. More

Great Ideas from Abroad

Great ideas being the theme of this edition of Stop Watch provides an excellent opportunity for those that attended this year’s international study tour to share the GREAT IDEAS they took away from that visit. More

Are Theories of Motivation and Investment in Team Members Linked Today?

As employers, we strive to have happy employees and reduce our turnover rate. Yet, many of us fail to thoroughly analyze our compensation packages on a regular basis. More

Message from NATSO's 2014 Chairman

I humbly accept the privilege of again serving as your Chairman in 2014! And borrowing a lyric from a Bob Dylan song, “we’re either born to live or we’re born to die.” I’m here to tell you in 2014 NATSO is born to LIVE! More

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