Coffee Cup Fuel Stops is one of several NATSO members that have tapped into the talent millennials can bring to the table. NATSO sat down with Ericka Schapekahm, director of human resources and special projects at the company, to learn more about how she hires, manages and motivates millennials, which have become an important part of the labor pool.
Q. What Are Some Of The Key Benefits Millennials Bring To The Table?
Their comfort with technology makes them quick when it comes to learning our multiple POS systems—Subway, Pizza Hut, Caribou and the fuel desk. They also embrace social media promotions and help our more mature team members understand how to accept discounts from mobile apps and mobile app payment applications. The other strength in millennials is their experience in teamwork. They are used to working in groups. They have experience in listening to the input of others and working together towards a goal. They are comfortable in brainstorming and compromise and really know how to work in a group to get things done.
Q. Are There Challenges In Working With Millennials And How Do You Overcome Those?
Because millennials have spent so much time working in group environments, if you are their first or second employer, you will have to teach them...