Not only do truckstop and travel plaza owners and managers know the nuts and bolts of their operations, they know how they want things to be done, which is why they often end up doing things themselves rather than delegating responsibilities. During The NATSO Show 2015, small retail business expert Tom Shay told attendees that writing down tasks along with who should take care of them can help owners and managers better manage their time while also giving their employees greater ownership of their work. More