Topics: Labor

Truckstop Training: Seven Steps to Eliminate Discrimination and Harassment


Senate Likely to Consider Minimum Wage Increase in 2014

Democratic Leaders in the Senate are looking to advance legislation in early 2014 that will significantly increase the minimum wage for employees. Legislation titled “The Minimum Wage Fairness Act,” S.1737, sponsored by Sen. Tom Harkin (D-Iowa) would increase the federal minimum wage nearly 40 percent from the current $7.25 an hour to $10.10 over two years and automatically index the wage rate to inflation thereafter. More

How To Communicate With Cashiers And Front-Of-House Staff at Your Truckstop

During our recent visits to members in south Texas and Louisiana, we were frequently asked by members how best to communicate with cashiers. Creating a robust communication program takes time, energy and commitment. I’ll go ahead and list the 10 key communication vehicles that worked for me, but I would appreciate others adding to the list and sharing what works for them in the comments. More

Court Denies NLRB Request to Rehear Poster Rule

The legal challenge over the 2010 National Labor Relations Board (NLRB) regulation requiring most private-sector employers to post notices of an employee's right to unionize could be headed to the Supreme Court after the Fourth Circuit Court of Appeals denied the NLRB's recent bid for a rehearing on the matter. The court denied the request without issuing a written decision or explaining the rejection. More

Truckstop Training: Eleven Steps To Avoid Cash Over And Short Tills

Cashiers should ensure that they are starting with the correct amount of cash in their tills. Accidents happen and the person who gave them their starting money may have miscounted. By ensuring they’re starting with the proper funds, cashiers will minimize any discrepancies they may have at the end of a shift. They should also follow these eleven steps to avoid cash over and short tills. More

Court Nixes NLRB Poster Rule

The U.S. Court of Appeals for the Fourth Circuit became the second appellate court to strike down the National Labor Relations Board's (NLRB) August 2011 regulation requiring businesses to post notices of an employee's right to unionize, finding that the NLRB exceeded its authority when it ordered businesses to display an 11-by-17-inch notice in a prominent location explaining the rights of workers to join a union and bargain collectively. More

Successful Coaching Improves Employee Development and Performance

Coaching is part of the corrective action process, which I’ve written about in the past. However if done correctly, coaching can lead to many less negative corrective action situations. Successful coaching should improve an employee’s: Development; and Performance. Both of these purposes should be done so that the team member, the manger/leader and the company benefit from the time and effort involved in the process. More

Truckstop Training: Four Steps of the Disciplinary Process

As a follow-up to last month’s post on corrective actions, let’s explore the disciplinary process in general. It is understood that every organization, whether large or small, has specific procedures and guidelines for their disciplinary process. Here are my general rules that can apply to any organization. They should be especially helpful to those organizations just starting to develop a performance management program and documentation of operational processes and procedures. Remember, the NATSO Foundation’s Truckstop and Travel Plaza Training Manual is available to help you get started with your operational process and procedures. But, I digress… Organization’s disciplinary processes often have flexibility built-in, allowing management to deal with performance issues, as they deem necessary. While I am not a human resources expert, I would caution you to limit the amount of flexibility you give. The safe rule of thumb is the disciplinary action should match the severity of the behavior/event/issue. Leadership should create and communicate to management and staff their detailed guidelines for what the specific results are if an undesired action is taken. If everyone knows the rules, the clearer the results of the undesired action are. Remember when creating your guidelines: All team members must be held to the same standards; and As referenced above, the crime (undesired action) must fit the punishment (disciplinary action). More

Union Poster Ruling Could Head to Supreme Court

The legal challenge over the 2010 National Labor Relations Board (NLRB) regulation requiring most private-sector employers to post notices of an employee's right to unionize could be headed to the Supreme Court after the U.S. District Court of Appeals for the D.C. Circuit Court of Appeals reversed a lower court decision and struck down the regulation. More

Ten Tips for Scheduling Staff at a Truckstop

Learn some helpful hints for scheduling at a truckstop and travel center. More

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