NATSO International Study Tour

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This year the NATSO Foundation will take truckstop operators to Santiago, Chile September 7 - 11.

The study tour provides NATSO members with an opportunity to tour retail locations and network with innovative fuel retail businesses in other nations. Through this exchange, NATSO members will return with ideas to improve the performance of their businesses.

Attendees will tour facilities and meet with executives of Copec, one of Chile's most successful companies. Copec has maintained a 50 percent fuel market share in Chile over the past two decades, despite formidable competitors including Shell, PetroBras and others. Learn more about Copec on their website. (To translate, view the website using Google Chrome and select Translate at the top of the page.) 

Other Copec highlights include:

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The attendee registration fee is $2,100. The registration fee does not include hotel accommodations, travel expenses or incidentals.

To register, download and submit the registration form. Or contact Pamela Hayes at phayes@natso.com or (703) 739-8565. Registration must be complete by August 15, 2014.

Questions
NATSO will guide you in travel planning and arrangements such as flight selection. Contact Pamela Hayes at phayes@natso.com or (703) 739-8565 for assistance.

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Tentative Schedule*

Sun, Sep 7

Arrivals and Welcome Dinner

Morning: Arrivals & Hotel Check-In (AP transfer via official taxi organized by participants upon arrival)

Afternoon free

Evening: Welcome Dinner

Mon, Sep 8

Morning Meetings and Afternoon Hosted Retail Site Visits

9:00 a.m. – 1:00 p.m.: Meeting in the Hotel

  • 9:00 a.m. – Welcome, Introduction, Agenda Review
  • 9:30 a.m. – 10:30 a.m. – Chile & Copec Review
  • 10:30 a.m. - Break
  • 11:00- 12:00 p.m. – NATSO Review including Key Performance Indicators and Industry Trends
  • 12:00 p.m. – 1:00 p.m. – Key Learning Objectives & Retail Site Visit Review

1:30 p.m. - 5:00 p.m.: Hosted Retail Site Visits
Bus departs from the hotel at 1:30 p.m. for ‘hosted’ retail site visits with primary focus on highway sites.  The Copec/Pronto team will give site introductions. There is no organized lunch as participants are encouraged to eat lunch in the Pronto stores. 

7:00 p.m.: Group dinner

Tues, Sep 9

Morning Conference and Afternoon Hosted Retail Site Visits

Morning: Conference, one hour each of:

  • Debrief of previous day’s retail site visits with one to two NATSO participants responsible for presenting ideas learned from each site
  • Group discussion of strategic issues that keep everyone awake at night
  • Group discussion of the greatest opportunities that exist in the industry that are worth exploiting
  • Group discussion of what innovative initiatives in your business are you most excited about

Afternoon: Retail Site Visits
Hosted retail site visits with primary focus on highway sites.  The Copec/Pronto team will give site introductions. There is no organized lunch as participants are encouraged to eat lunch in the Pronto stores. 

Evening free or group dinner depending upon retail site visit schedule.

Wed, Sep 10

Morning Conference and Afternoon Hosted Retail Site Visits

Day's agenda includes:

  • Debrief of previous day’s retail site visits with one to two NATSO participants responsible for presenting ideas learned from each site
  • Retail site visits focused on innovation including: urban, suburban fuel/convenience formats; competitive retailers; self-service fuel technology; mobile payment for fuel/store; social media for food ordering; touchscreen food ordering/payment kiosks; food prep commissary; Pronto stand-alone QSR format; and alternative fuel distribution (CNG).
  • Debrief of Wednesday's retail site visits with one to two NATSO participants responsible for presenting ideas learned from each site (probably on the bus after the tour en route back to hotel)

Closing Dinner 

Thur, Sep 11

Optional day trip and tours of Santiago

Contact Pamela Hayes at (615) 673-2798 or at phayes@natso.com for more information.

Fri, Sep 12

Major Depatures

Major departures day.

*Schedule is tentative and subject to change.

Hotel
NATSO will make your hotel reservations. Any room deposits will be charged to the credit card submitted with your registration. See the registration form for additional details.

Contact Pamela Hayes at (615) 673-2798 or at phayes@natso.com for more information.

About Copec

Attendees will tour facilities and meet with executives of Copec, one of Chile's most successful companies. Copec has maintained a 50 percent fuel market share in Chile over the past two decades, despite formidable competitors including Shell, PetroBras and others. Learn more about Copec on their website. 

Watch the video below to learn more about Copec.

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NATSO's International Study Tour is provided with tmg. tmg is a global consultancy which provides a variety of services to the fuel/convenience & travel center channels, including M&A, brand development, marketing & operations. Jeff Murphy founded tmg in 2001, after a long career as an executive with ExxonMobil. You can reach him directly at jeff.murphy@thinktmg.com or (703) 919-4845 and learn more at www.thinktmg.com