Sapp. Bros

Don Quinn is president of Sapp. Bros. He gained his initial first-hand experience with the truckstop and travel plaza as a truck driver. From there, he started working for Sapp Bros. pumping fuel on the fuel islands. That was 30 years ago, and he has held almost every job within the industry throughout his decades of experience at Sapp Bros. When not working, Quinn is involved in his church, serving in different ministries and on the endowment board. He has served on the Nebraska Lutheran Outdoor Ministries endowment board as well. Don has been married for nearly 37 years to his wife, Ava. He has two children—a son and a daughter—and two granddaughters.

Items contributed by Sapp. Bros

  • Our Truckstop Employees Are Our First Customers

    All across the country, unemployment levels are hitting record lows. In some communities, unemployment rates are as low as 2.5%, and while that is good news for the economy, it can make it harder and harder for business owners to find the top-quality employees they need. We are all aware of the massive driver shortage, but fleets aren’t the only ones facing a lack of workers. Many truckstops and travel plazas are as well. The help situation is critical in all of our locations. We have to attract and retain top talent in order to keep our customer-service levels high.

  • Taking the NATSO Foundation's Pulse

    As we cross into the second half of the year, now is a great time to stop and reflect on all that the NATSO Foundation is doing in 2018 to help advance the educational needs of the truckstop and travel plaza industry.

  • Finding and Fostering Great Ideas with NATSO

    As both consumers and business owners and many of us have seen that the pace of change is accelerating. Technology is changing, the retail experience is changing and our customers are changing. That means we must observe the trends and innovate to remain relevant. Finding and applying great ideas has become so important, especially as our pool of competitors has grown. We’re not just competing with other truckstops for both customers and staff, we’re competing with every retail outlet.

  • Strategic Plans Help Us Stay Focused And Move Forward

    As an association, NATSO is tasked with bringing value to our members and our partners, and to ensure we continue to do that, NATSO’s board of directors and staff have been working together on the association’s long-term strategic plan.

  • Invest in Yourself in 2018

    Every new year brings a fresh start and new opportunity, and I hope you are as excited as I am for a promising year ahead.

  • Join Together to Help the Industry Thrive

    As truckstop and travel plaza operators, one of our biggest advantages is our ability to learn from each other and industry thought leaders as we prepare for the future.

  • Adapt Your Truckstop Business To Thrive

    Those of us in the industry know that it is important to innovate to stay relevant. We also know that innovation comes in wide array of shapes and sizes. Sometimes it involves introducing a completely new offering and other times it is about making small, meaningful improvements to our existing operations.

  • See Your Business with Fresh Eyes

    Getting feedback is crucial to improving our operations. At the end of the day, the customer’s view point is the most important one. They are the people who pay our paycheck and we need to make sure we’re talking to them on a regular basis.

  • Make Your Voice Heard

    As NATSO members, we are all aware of how important it is that we make our voices heard, both collectively and individually. In May, many of us will take our message to Capitol Hill to share our first-hand insight into the issues that matter the most to the truckstop and travel plaza industry. Visiting Washington, D.C., as part of NATSO’s Day on the Hill is a powerful experience, but our connections with elected officials on the local, state and federal level are something we can foster year round.

  • Adapt To Stay Competitive

    The truckstop and travel plaza industry has changed significantly since our early predecessors opened the first Interstate highway-based fuel stops, and we are in the midst of changes that are going to once again re-shape our industry.

  • Giving Credit Where Credit Is Due

    As NATSO members, we all benefit from the dedicated and talented staff who work every day on our behalf. One of the most rewarding parts of my role on the board is the opportunity to work closely with staff members and get to know them on a much more personal level. I have constantly been impressed by their dedication, and I am grateful for their commitment.

  • The Season of Giving

    As we enter the Christmas season, I think we’re all filled with a spirit of giving. I know there are so many ways in which each of us, both personally and through our businesses, support those around us. Whether it is offering additional support to one of our employees who need it or giving to one of the many different national, regional or local philanthropic organizations, there are a number of ways to show we care.

  • Embracing Change

    Change, in business as well as in life, is inevitable, and the start of a new year is often filled with change. We make resolutions, outline goals and prepare for the year ahead. An exciting change for me in 2016 is the opportunity to serve as chairman of NATSO—a position I’m humbled and honored to serve in.

  • Invest in Relationships at The NATSO Show

    If you haven’t already saved the date for The NATSO Show 2017, now is the per¬fect time to add it to your calendar. From Jan. 21st to the 24th, hundreds of operators, thought leaders and industry suppliers will join together in Savannah, Georgia, to share ideas, dig into key trends and learn from their peers.

  • Focus on Service, Embrace Change (Modified from Don Quinn’s Speech at The NATSO Show 2016)

    Being a leader is more important today than it ever has been. We are living in a world where nearly everything has become commoditized. People can price check from our aisles. They see the price of the fuel well before they pull up to the pump. We’ve never had this multitude of opportunities to interact with our customers and our customers have never had more choices on where they choose to do business.

  • Make Your Voice Heard

    For centuries, people have used storytelling as a deeply human way of understanding abstract facts, figures and events. Taking the messages we want to convey and weaving them into narratives makes them more meaningful and gives the listener a greater understanding of what we are trying to say.

  • Hire Right At Your Truckstop

    Hiring within any business can be a challenge. As Chairman, it is my pleasure to share a few things that are working well for us in hopes that it will help you in your efforts to recruit and retain top employees.

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