Employers rarely look forward to difficult conversations, but they can be necessary to effectively manage a team. Avoiding conflict can lead to greater issues down the road. Whether it’s a performance issue, a personality conflict or a dissatisfied employee, truckstop owners and operators said addressing the issue head-on, being empathetic and documenting the discussion can make it easier to navigate a challenging conversation.
“For me all difficult conversations start with the goal of leaving the team member with dignity, a plan for success and a way out if they cannot meet expectations,” said Ericka Schapekahm, director of human resources and special projects for Coffee Cup Fuel Stops. “I have found that setting expectations, always being honest and including them in the solution takes the sting out of difficult conversations and is more likely to make it a positive experience...”