Everyone is Important at Miller Oil Company

MillersProfileforarticle.jpgPhoto credit: Taryn Brice-Rowland/NATSO

Getting to know and engage with both employees and customers is the name of the game at the truckstops of Norfolk, Virginia-based Miller Oil Co.

To facilitate hearing from the customer, Vice President of Operations Wanda Sheffield established a drivers’ focus group. The professional drivers and Sheffield get together regularly for lunch on Miller Oil Co. to share their feedback. They also have Sheffield’s cell phone number so they can call or text her when they see an issue or have an idea. “They are a great source of accountability,” she said...

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Taryn Brice-Rowland's photo

Taryn Brice-Rowland supports the objectives of all NATSO departments by collecting, organizing and sharing data and information, and by managing data and information systems and technologies.More
Source:
Stop Watch Magazine
Retailer Featured:
Miller Oil Company

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