Coffee Cup Fuel Stops

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Eleven Modern Employee Recruitment Techniques for Your Truckstop

September 1, 2017

Eleven Modern Employee Recruitment Techniques for Your Truckstop

In a customer-service focused industry, the right employees are the key to success, and many truckstop and travel plaza operators are on a constant quest to find the right talent and engage employees.

We Need to Talk: Ten Tips for Having Difficult Conversations with Truckstop Employees

June 30, 2017

We Need to Talk: Ten Tips for Having Difficult Conversations with Truckstop Employees

Whether it’s a performance issue, a personality conflict or a dissatisfied employee, truckstop owners and operators said addressing the issue head-on, being empathetic and documenting the discussion can make it easier to navigate a challenging conversation.

Tom Heinz Honored With Hall of Fame Award

March 1, 2017

Tom Heinz Honored With Hall of Fame Award

Tom Heinz, president and co-founder of Coffee Cup Fuel Stops, has a long history of supporting the truckstop and travel plaza industry, his employees and his community. More than 30 years ago, Heinz co-founded Coffee Cup Fuel Stops and has grown the business, which today has multiple locations in North Dakota, South Dakota and Wyoming. He has been a member of NATSO for more than 20 years and has spent countless hours volunteering for both NATSO and The NATSO Foundation.

EMV Shift & Truckstops: One Year Later

August 31, 2016

EMV Shift & Truckstops: One Year Later

Truckstop and travel plaza operators along with the entire retail industry are still working to comply with the EMV shift—the move to align credit and debit cards in the United States with proprietary chip technology—that took effect Oct. 1, 2015. Under the new requirements, merchants have to adopt EMV-compliant devices for in-store sales or assume the liability for fraudulent transactions.

Consumers Slowly Embrace Mobile Payments; Locations Prepare For The Future

May 1, 2016

Consumers Slowly Embrace Mobile Payments; Locations Prepare For The Future

A growing number of companies are offering mobile-payment applications, and although the majority of consumers still rely on traditional payment methods, some truckstop and travel plaza operators are preparing for the future and embracing the technology now.

From Milkshakes to Motocycles: Truckstop Operators Get Creative in Their Parking Lots

May 1, 2016

From Milkshakes to Motocycles: Truckstop Operators Get Creative in Their Parking Lots

In today’s operating environment, truckstop and travel plaza operators are working to appeal to a wide range of customers. Several NATSO members are changing the way they use space within their parking lots, turning extra space into innovative profit centers.

Translating Trucking Trends Into Profitable Action Items At Your Truckstop

May 1, 2016

Translating Trucking Trends Into Profitable Action Items At Your Truckstop

The successes and challenges the trucking industry experiences have a significant effect on the nation’s truckstops and travel plazas, which means staying cur-rent on trucking trends is crucial for businesses that serve drivers. What’s more, successful truckstop and travel plaza operators know that trends often result in new opportunities.

How And Why Coffee Cup Fuel Stops Is Investing In Millennials At Their Truckstops

March 1, 2016

How And Why Coffee Cup Fuel Stops Is Investing In Millennials At Their Truckstops

Coffee Cup Fuel Stops is one of several NATSO members that have tapped into the talent millennials can bring to the table. NATSO sat down with Ericka Schapekahm, director of human resources and special projects at the company, to learn more about how she hires, manages and motivates millennials, which have become an important part of the labor pool.

Embrace and Fully Utilize New Technology

September 1, 2015

Embrace and Fully Utilize New Technology

As a nation, we’ve always embraced the latest technology.

Navigating the Norms

June 30, 2015

Navigating the Norms

Being a successful business owner typically means operating within a certain set of norms. That certainly seems easy enough, but the challenge is that norms and the trends they are linked with can be ambiguous.

Investing in Employees at Coffee Cup Fuel Stop

May 1, 2015

Investing in Employees at Coffee Cup Fuel Stop

At Coffee Cup Fuel Stops, cultivating long-term employees starts even before someone applies to the company.

The Significance of Leadership At Your Truckstop

May 1, 2015

The Significance of Leadership At Your Truckstop

Leadership is the most important aspect in every facet of our lives—both individually and within our families, our businesses, our communities, our government and our society. Without effective leadership, we cannot grow!

Why You Need To Know Your Truckstop Customer

March 1, 2015

Why You Need To Know Your Truckstop Customer

Successful companies know and understand their customers. Why? Four truckstop and travel plazas give their take.

Great Ideas from Abroad

January 1, 2015

Great Ideas from Abroad

Great ideas being the theme of this edition of Stop Watch provides an excellent opportunity for those that attended this year’s international study tour to share the GREAT IDEAS they took away from that visit.

Operators Slice And Dice Data for Business Insights

July 1, 2014

Operators Slice And Dice Data for Business Insights

Information is everywhere and the number of sources producing information is constantly increasing. Big data—a popular term used to describe the growth and availability of both structured and unstructured information—is changing the way many companies operate. Today’s operators are relying on insights from their customers, internal processes and business operations to uncover new opportunities for growth. The challenge with any data set is converting it into useable information by identifying patterns and deviations from those patterns. By analyzing both internal and external sources of data, operators are able to better understand their customers, identify trends and predict sales.

Are Theories of Motivation and Investment in Team Members Linked Today?

July 1, 2014

Are Theories of Motivation and Investment in Team Members Linked Today?

As employers, we strive to have happy employees and reduce our turnover rate. Yet, many of us fail to thoroughly analyze our compensation packages on a regular basis.

What Is The One Operational Thing You Check Every Day?

March 1, 2014

What Is The One Operational Thing You Check Every Day?

Truckstop operators share the one operational thing they check every day.

Operators Increase Beverage Sales With The Right Product Mix

March 1, 2014

Operators Increase Beverage Sales With The Right Product Mix

Whether they come from the cooler, the fountain or the coffee bar, beverages make up a significant portion of travel plaza and truckstop sales. Stocking the right mix and the latest offerings not only keeps customers happy, it also increases sales. To ensure they have desirable products, operators can monitor traffic patterns, get to know their customers and stay current on the latest trends.

Chairman's Letter: Learning with NATSO

January 1, 2014

Chairman's Letter: Learning with NATSO

I encourage all operators to attend The NATSO Show and gain knowledge from industry experts, their peers and our top industry suppliers.

Focusing on the Future: Truckstop Operators Look to Innovation and Advocacy

January 1, 2014

Focusing on the Future: Truckstop Operators Look to Innovation and Advocacy

Today's truckstops and travel plaza operators are navigating a mature industry. That means they must continue to innovate to maintain and grow sales. At the same time, they are also keeping tabs on government regulation that may change the way they do business and advocating for the future of the industry.

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