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Nine Great Ideas to Grow Sales and Improve the Customer Experience at Your Truckstop

Nine Great Ideas to Grow Sales and Improve the Customer Experience at Your Truckstop

As a travel center operator, you must always be asking yourself how can you better serve your customers. Here are nine great ideas to implement to make sure you are growing sales and giving customers what they want. More

Trends Alert: Diesel Engines Still Power America — and Will for a Long Time

There’s a lot of buzz going around about new fuels for medium- and heavy-duty trucks. While research and development of cleaner fuels is always a good idea, the reality is liquid fuels will power U.S. fleets for decades to come. That’s led some fleets to ask about renewable diesel as a solution. Renewable diesel is a good fuel, but most of the nation’s supply goes to the West Coast, and it will be a long time before it’s readily available elsewhere. The fact is, biodiesel blends are needed to meet U.S. fleets’ fuel needs and sustainability initiatives for decades to come. More

Tips for Preparing to Store, Blend and Distribute Biofuels at Your Truckstop

There is a long process a gallon of fuel goes through before it flows through the nozzle at the pump, and it is crucial that fuel remains on spec. More

Take a Virtual Tour of Clark Oil

Clark Oil is an excellent example of an operator running a successful location. Clark Oil has its roots in the convenience store industry, so it is no surprise that they focus on speed and can move people in and out of the truckstop quickly. More

Five Things Truckstop Operators Need to Know About Renewable Fuels

For more than a decade, the federal Renewable Fuel Standard (RFS) program has required fuel refiners and importers to incorporate an increasing volume of renewable fuel annually. For truckstop and travel plaza operators, the standard can create several benefits. Here are the top things operators need to know about the Renewable Fuels Standard. More

Keep Customers Moving at Your Truckstop with Speedy Service

Speed-of-service is a top factor for the majority of customers today at retail establishments, but especially at truckstops, travel plazas and c-stores. There are several things operators can do to speed transactions and improve the flow of customers. More

Take Flight with a Merchandising and Marketing Checklist

Take Flight with a Merchandising and Marketing Checklist

Use a merchandising and marketing checklist every day as part of your basic walkthrough process when arriving and leaving the location daily. More

Nine Ways to Improve Safety in the Truck Repair Business

Safety is one of the most important aspects of a truck repair business, both in the shop and at roadside. Owners and managers must do everything they can to ensure their employees go home safely at the end of the day. More

Six Secrets Truckstop Operators Can Learn from Costco’s Success

NATSO members often look at the best practices of their fellow operators, but it is important to also look at the entire retail, food and fueling landscape. One of the continuing shining stars in today's current retail environment is Costco. While much of today’s retail landscape is driven by the growth and convenience of e-commerce, Costco is continuing to thrive. Here are six key ingredients that contribute to the retailer’s winning recipe of success. More

Join Me Abroad to Take in New Great Ideas and the Latest Innovations

I am a strong advocate for learning all we can from those around us, and I would love for NATSO members to join me in June at the NACS Convenience Summit Europe. Along with retailers from around the world, I’ll be working my way through London and Amsterdam and will gather ideas and trends to share with truckstop and travel plaza operators when I return. The tours, which are led by convenience industry experts, are designed to provide a closer look into retail operations and solutions and a deep dive into discussion-based learning. More

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