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Truckstop Training: Seven Steps to Eliminate Discrimination and Harassment

Posted in: Truckstop Business, Human Resources

Welcome to the newest post in our blog series, Truckstop and Travel Plaza Training. Training is an essential element in the success of any operation. Truckstops and travel plaza that train their staff well are able to improve their sales, profits, customer service, effectiveness and safety. As a result, their company’s overall operations also improve.

NATSO also offers a Truckstop and Travel Plaza Training Manual. The manual is designed to help operators create their own store- and company-specific operations training manual. NATSO members can purchase the manual for $175 and nonmembers can purchase it for $675 here. Updates are added periodically.

Seven Steps to Eliminate Discrimination and Harassment

Employment discrimination occurs when an employee is treated less favorably with regard to the terms and conditions of his or her employment because the employee is, or is perceived to be, in a group or category of people protected by law. 

Supervisors/owner can follow these seven steps to eliminate existing discrimination and harassment and set the stage for preventing it in the future:

  • Know company policy
  • Be a role model for your staff
  • Identify potential problems and address them promptly
  • Create an open door policy where people feel comfortable confiding in you
  • Do not discourage, directly or indirectly, employees from talking to HR
  • Maintain confidentiality to the extent possible
  • Take action on all complaints even if recipient asks you not to

Also, be sure to counsel your employees to avoid behavior that has sexual overtones, including:

  • Complimenting a person’s body
  • Asking questions about a person’s sex life
  • Asking to date someone who has repeatedly said no

Ensure that work areas are decorated appropriately. There should not be posters, pictures or other items that some people could find offensive.




Join the conversation! What policies does truckstop follow to prevent discrimination and harassment?




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About the Author

Darren Schulte

Darren Schulte

Darren Schulte serves as Vice President of Membership at NATSO. In this role, he directs recruitment, retention and customer service for truckstop and travel plaza members. He is also responsible for developing NATSO products and programs, particularly those relating to education, research and training for truckstop and travel plaza operators.

Schulte also leads NATSO's Profitable Retail Review program. A Profitable Retail Review is a custom assessment of your truckstop, including recommendations for every aspect of your facility, from actionable ideas to improve revenue to tactical ways to improve your net operating costs. Learn about NATSO's Profitable Retail Review program here.

Schulte joined NATSO with nearly three decades of experience in truckstop and travel plaza operations and merchandising. Schulte has worked for: 

  • Love's Travel Stops and Country Stores,
  • HESS Corporation, 
  • Petro Stopping Centers, and
  • TSC Global/Barjan LLC.