Browse by Category

Browse by Date

Most Active

Newest Posts

NATSO Blog: September 2017

A Local Focus and Commitment to Customers Drives Success at Big Boy’s

Posted in: Truckstop Travels

At Big Boy’s Truck Stop in Kenly, North, Carolina, the personal touches and amazing people make everyone feel welcome. Owners Wendi and Walter Powell are always out from behind the counter, engaging with customers and inspiring their staff.

Read More

Indefinite Leave. Can You Terminate?

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: Our employee has tendonitis. His condition has not seen any improvement, if anything he has experienced regression. To date we have conducted two ergonomic assessments. We made the recommended adjustments following both assessments. We have also accommodated the employee throughout his employment with modified duty and modified schedule as dictated by the employee's physician and the employee's feelings for what he can undertake day to day. The employee’s work hours since December of 2016 have averaged 20.65 hours/week. Because of this reduction in work hours and the volume of work he is producing, we have hired a new full-time employee to handle what the employee has not been producing, as well as to meet the overall increased work load demands of our engineering department. We have three employees in this group and our work volume is such that we need all three to be productive 40 hours each week. However, we are not able to spread this out evenly and the other two engineers are having to work in excess of 40 hours to handle the volume that the employee is unable to produce. This employee sent an email today advising that “both of his hands are pretty messed up now, to the point that I cannot move them without being in a lot of pain. I cannot work anymore and I do not know if or when I will be able to. The medications I’ve been given are doing a bad job of dulling the pain, and it continues to get worse. I have a physical therapy appointment on Monday and a primary care appointment on Tuesday. I don’t know if they will help to get me back to work, and I don’t know when that will be.” We are really struggling with how to move forward properly with this employee and would really appreciate some guidance here.

Read More

CMS Fueling Center Rocks at Retail

Posted in: Truckstop Travels

At CMS Fueling Center in Lapeer, Michigan, inside sales are king, and the location does more retail sales than diesel sales a month, which is impressive. Everyone within the location is focused on knowing what the local community wants, allowing CMS Fueling Center to do an amazing job of generating sales from their customers.

Read More

My Top Three Trends from NATSO’s Food and Fuel Tour

Posted in: Truckstop Business, Marketing & Retail

NATSO’s Food and Fuel Tour offered a field-level look at metro restaurants. As a participant in the study tour, I specifically took away insights on how these innovative foodservice operators are changing how they serve their customers based on millennials.

Millennials are changing the norms of food and beverage consumption as we speak.

Craft Brewing Business reports that 58% of the overall craft beer market is consumed by individuals 35 and younger. Additionally, millennials try 5.1 different craft beer brands per month. This shift in millennial taste preference has resulted in craft brew retail dollar growth of 10% over previous year, as well as craft beer now owning 21.9% share in the beer market.

What does this mean for the truckstop and travel center industry?

Read More

R-Place Emphasizes Unique Experiences

Posted in: Truckstop Travels

Locals, professional drivers and families traveling down the interstate find a unique dining experience at R-Place Family Eatery inside the Morris, Il., TA location. Kathy Romines is the driving force behind R-Place, and she creates the experience so many customers enjoy. She has been in the restaurant business for more than 50 years and started the restaurant in 1967 when her husband, Larry, bought the truckstop. Kathy took care of the customers who came inside their location, and Larry took care of the customers who needed service or assistance on the outside.

Read More

Biodiesel, Food Service Innovations On Display At NATSO Tour

Posted in: Fuel and Trucking, Biodiesel

This summer, the NATSO Foundation brought truck stop operators from across the country to Illinois to learn how biodiesel can help their businesses and to see the latest food service innovations during NATSO's Food and Fuel Study Tour.

Along with sponsoring the event, REG hosted attendees at our biorefinery in Seneca, Illinois.

They toured the facility and learned about biodiesel production, the financial and performance benefits of biodiesel and blending systems. Then they were off to two travel centers to see firsthand how the locations had successfully incorporated biodiesel blends into their fuel lineups.

If you couldn’t attend, don’t worry. You can watch the highlights in our video of the tour.

Read More

Everything Shines at 75 Chrome Shop

Posted in: Truckstop Travels

During a stop at 75 Chrome Shop in Wildwood, Florida, the first thing you notice is how meticulously cared for the location is. It is bright and shiny and beautiful, and every little detail at the location speaks to who the operators are.

Read More

Subscribe to Updates