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NATSO Blog: May 2017

Regional Favorites Attract Customers at Bandit Truck Stop

Posted in: Truckstop Travels

To compete you have to figure out a way to be different, and Bandit Truck Stop in Kutztown, Pennsylvania, has taken a regional approach to its product offerings, which can attract locals and travelers alike.

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NATSO Best Practices in Truckstop Merchandising: Sets [Video]

Posted in: Truckstop Business, Marketing & Retail, Truckstop Merchandising Video

Welcome to a brand new video in the Best Practices in Truckstop Merchandising blog series!

Every other Thursday, I share a video from Darren Schulte, NATSO’s vice president of membership, on one component of truckstop merchandising. Merchandising consists of how you organize the product in your store both physically and financially. With nearly three decades of experience in truckstop and travel plaza operations and merchandising, Schulte is a truckstop merchandising expert.

In today’s video, Schulte walks listeners through which sets should be reduced to make room for bigger sets of other products that drive sales.

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Six Stores That Will Inspire Your Truckstop's Operations

Posted in: Truckstop Travels

Those of us within the truckstop and travel plaza industry know competition is increasing, and we need to find creative, effective ways to increase foot traffic and attract customers.
There is so much we can learn from those around us, and I regularly post about my visits with NATSO members on this blog, but I also want to introduce you to six businesses that are finding new solutions to provide the convenience, expertise or experience that customers desire. Their solutions could give you new insights into your operations.

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Human Resources Question of the Month: Unpaid FMLA And Paid Holidays?

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: We received a question regarding unpaid FMLA leave and holiday pay. An employee has requested unpaid FMLA leave. There are paid holidays during the leave period. Is the employee entitled to holiday pay?

Response: In determining whether an employee on FMLA leave is entitled to holiday pay for a holiday that falls during the leave period, the employer's policy governs

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Unique Offerings Make Trails Travel Center a Destination Location

Posted in: Truckstop Travels

Stopping in at Trails Travel Center in Albert Lea, Minnesota, is an experience. From the location’s Viking theme to the exceptional merchandise, Trails has an intimate and independent flair that makes it memorable. The thoughtful, little touches throughout the travel center draw people in and make them want to spend time inside.

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NATSO Best Practices in Truckstop Merchandising: SKU Reduction [Video]

Posted in: Truckstop Business, Marketing & Retail, Truckstop Merchandising Video

Every other Thursday, we share a video from Darren Schulte, NATSO’s vice president of membership, on one component of truckstop merchandising.

In today’s video, Schulte walks listeners through best practices in SKU reduction.

He encourages operators with limited space to count the number of SKUs of a particular product type. For example, during the video he counts the number of orange sodas and root beer offerings.

Do the same in your truckstop. Do you have too much of the same thing?

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Decrease Shrink to Increase Profitability: NATSO Truckstop Webinar

Posted in: Truckstop Business, Operations

Part of any net operating cost improvement plan should include a robust plan to manage retail and cost shrink.

“Reducing shrink is super important for increasing profitability. It is money plain and simple,” said Darren Schulte, NATSO’s vice president of membership. Schulte led a webinar on April 13 outlining 12 actionable steps operators can take to immediately improve their shrink management program.

Schulte said average shrink is 1 to 1.5 percent, but fortunately, shrink is controllable.

NATSO is also offering a webinar on How to Win at Truckstop Inventory Management Webinar on June 22.

Here are 12 tips shared during the webinar.

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Space Age Embraces the Future with a New Design

Posted in: Truckstop Travels

Space Age Travel Center in Hermiston, Oregon, is a prime example of the power of a new design. The store underwent a total remodel and rebrand, and it looks amazing. Space Age has embraced a contemporary look that is open, clean and attractive.

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NATSO Best Practices in Truckstop Merchandising: Safety Products [Video]

Posted in: Truckstop Business, Marketing & Retail, Truckstop Merchandising Video

In today’s video, Schulte walks listeners through best practices in merchandising safety products.

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