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NATSO Blog: October 2016

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A Dozen Fast Facts About the Home of The NATSO Show 2017

Posted in: The NATSO Show

When they aren’t walking the show floor or networking with fellow operators, attendees at The NATSO Show may want to take some time to explore Savannah, which is one of the largest National Historic Landmark Districts in the country. The city was founded in 1733 by General James Edward Oglethorpe, and it has been the site of significant historical events, movie sets and more.

Here are 12 fast facts about Savannah.

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Truckstop Travels: Liberty Petroleum Focuses on the Details

Posted in: Truckstop Business, Truckstop Travels

Gerald Danniel, chief operating officer of Liberty Petroleum Distributors, has an eye for detail, and that level of attention shines through at the company’s many locations.

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Getting Your Truckstop Noticed on Google Maps

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Marketing & Retail

Not long ago, I started uploading photos of the NATSO member locations I visit to Google Maps, and today those photos have gotten more than 1 million views! Adding photos to Google Maps is one way to shape the first impression your customers see when they search for your location specifically or simply a place to stop.

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Truckstops Travels: Eddie’s Travel Center Uses Promotions to Boost Sales and Engage Customers

Posted in: Truckstop Business, Truckstop Travels

Eddie’s Travel Center in Mascoutah, Illinois, has taken promotions to a new level. They do a phenomenal job of promoting products through their day-to-day marketing and also take advantage of seasonal opportunities. Even better, they’re focused on marketing the same message throughout the location. They start their promotions on the outside of the location and carry it through to the inside.

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Work Injury – Is Offering Over-The-Counter (OTC) Medication A Risk For Business?

Posted in: Truckstop Business, Thought Leader, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: An employee was stung by bees while working outside. The employee refused medical treatment, and the company submitted the workers’ compensation claim as first aid only. The employee was given the rest of the day off with pay, and offered modified duty until they felt ready to go back. The employee went back to work the next day with no problem. Could the company have recommended that the employee take an antihistamine? Since medical treatment was refused, all the company had available was OTC/first aid.

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Truckstop Travels: Service Stands Out at Coffee Cup Fuel Stops

Posted in: Truckstop Business, Truckstop Travels

When you walk through the front door of the Coffee Cup Fuel Stop location in Vermillion, South Dakota, what strikes you is the customer service. As soon as you enter, you can feel how they have taken ordinary and made it extraordinary.

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Replace an Unproductive Restaurant in Your Truckstop with One of These 15 Creative Offerings

Posted in: Truckstop Business, Darren's Great Ideas for Independent Operators, Marketing & Retail

Over time, certain profit centers can fail to produce the same margins they once did. Many in our industry are experiencing this with sit-down restaurants. Priorities for both professional and passenger drivers’ have shifted what today’s consumers are seeking out.

For truckstop and travel plaza operators replacing an unproductive restaurant with another food option or service offering can bring a boost in sales.

Here are 15 ideas for transforming space within your location.

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Is Yours an Employee-Friendly Company? If So, Flaunt It. Here’s How…

Posted in: Truckstop Business, Human Resources

Exuding confidence about your company’s status as “employee-friendly” and actually making sure it’s perceived that way are two very separate things. What sense is it to put so much effort into creating the ultimate workplace if you’re not leveraging it to your team-building advantage?

If you’re so certain that you offer your employees an experience that competitor companies don’t, here are six things to consider emphasizing in your job listings, the careers section on your website, your LinkedIn company profile, and other content that’s geared toward job seekers. Or, to be put it bluntly – six helpful tips on what, exactly, you should be flaunting…

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Truckstop Travels: Seeing Service in Action During the Louisiana Floods

Posted in: Truckstop Travels

The prolonged rainfall and resulting flooding in Louisiana in August was absolutely devastating. During a recent visit there in August, I saw so many truckstop and travel plaza operators doing everything they could to remain open during the disaster to serve their customers. We also talked with members who had to close due to the floods but were hard at work in hopes of re-opening as soon as possible. Our industry keeps people and products moving, and that can be even more important as people are leaving devastated areas or working to bring in relief supplies.

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Don’t Get Burned: Fire Prevention Week – October 9-15, 2016

Posted in: Truckstop Business, Operations

Every year, fires costs business owners billions of dollars – and that number doesn’t even begin to measure the impact fires have on businesses and families of employees who are injured or killed by the blaze.

Fire Prevention Week, October 9-15, 2016, is a great opportunity to remember that preventing workplace fires is not a yearly, monthly, or even weekly activity—it is a daily activity. Investigations reveal that most fires can be prevented if businesses consistently pay attention to a few, very specific hazards. To help you and your employees make it home safely each day, your Federated Insurance team is excited to share a new resource: a customizable, fire prevention checklist.

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