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NATSO Blog: March 2014

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{NATSO News} March 31, 2014

Posted in: Our Legislative and Regulatory Issues

Minimum Wage Increase Vote Imminent in Senate and more...

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Stop Watch Archives Quick Tips for Calming Truckstop Customers

Posted in: Truckstop Business, Marketing & Retail, Operations

With today’s technology, complaining customers can broadcast their thoughts far and wide in real time. The upside of that is that once retailers know more about their customers’ concerns, they can address them and turn the experience around. Addressing complaints can show people that you’re human and give them a solution to their problems, but to make the most of the situation, it can help to know the type of complainer.

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NATSO Foundation Fights Human Trafficking

Posted in: Industry Trends & News

NCMEC has developed a High-Risk Child Poster listserv designed to increase the visibility of missing children believed to be at high risk for sex trafficking. Through the listserv, businesses can register to receive electronic posters containing their images and other vital information.

The NATSO Foundation is urging truckstops and travel plazas nationwide to sign up to receive these posters, which can be shared with staff or hung in a location visible to customers.

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What You Missed in the Biz Brief This Week: March 26, 2014

Posted in: Industry Trends & News

Michelin Launches Truck Repair Network and more...

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New Blog Series: S&D Coffee & Tea

Posted in: Truckstop Business, Marketing & Retail

I am excited to announce that S&D Coffee & Tea, the nation’s largest custom coffee roaster and the largest blender of iced tea to the food service industry, will begin sharing their expertise here on NATSO’s blog in a new blog series.

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{NATSO News} March 24, 2014

Posted in: Our Legislative and Regulatory Issues

Court Upholds Interchange Fees; Disappoints Retailers and more...

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What You Missed in the Biz Brief This Week: March 19, 2014

Posted in: Industry Trends & News

In today’s information-overloaded business world, we often find ourselves deluged with literally hundreds of news items from dozens of sources. While it is likely impossible to read every article and remain productive, by not doing so we risk missing the one article that could change a key business practice or thought process. And that is where the NATSO Foundation’s newest publication, Biz Brief, provides assistance! The NATSO Foundation's Biz Brief is a daily collection of the most relevant business intelligence for truckstop and travel plaza operators.

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How to Dilute the Value of a Dollar: A Frank Discussion on Offering Medical Insurance to Your Employees

Posted in: Truckstop Business, Human Resources

Some employers are so tired of ever-increasing health insurance costs that they are ready to throw in the towel. The advent of the mandated Health Insurance Exchanges (Marketplaces) developed through passage of the Patient Protection and Affordable Care Act permit anyone to buy insurance, even if they are unhealthy.

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{NATSO News} March 17, 2014

Posted in: Our Legislative and Regulatory Issues

Anti-Tolling Coalition Says Tolls Harm Business and more...

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NATSO Listens: How to Set-up Your Fuel Desk

Posted in: Truckstop Business, Marketing & Retail, Operations

Our redesigned truckstop will have a shared transaction counter with one end dedicated to professional drivers. From your experience, can you provide a few key considerations for the layout of this area?

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