Browse by Category

Browse by Date

Most Active

Newest Posts

NATSO Blog: June 2013

First Page of 3 Last Show per page, 21 total

{NATSO News Weekly} June 17, 2013

Posted in: Industry Trends & News

NATSO Foundation To Launch Daily 'Biz Brief' and more...

Read More

Non-Compliant Sales Counters Due to Height and Width Issues

Posted in: Truckstop Business, Americans with Disabilities Act

The 2010 ADA Standards for Accessible Design section 904 covers the guidelines for sales and service counters.

904.4.1 Parallel Approach. A portion of the counter surface that is 36 inches long minimum and 36 inches high maximum above the finish floor shall be provided. A clear floor or ground surface complying with 305 shall be positioned for a parallel approach adjacent to the 36 inch minimum length of counter.

904.4.2 Forward Approach. A portion of the counter surface that is 30 inches long minimum and 36 inches high maximum shall be provided. Knee and toe space complying with 306 shall be provided under the counter. A clear floor or ground space complying with 305 shall be positioned for a forward approach to the counter.

Most sales and service counters are designed for a parallel approach. Section 305 is referred to in both the parallel and forward approach. It states that the clear floor space in front of the sales and service counter should be a minimum of 30 by 48 inches.

Read More

Successful Coaching Improves Employee Development and Performance

Posted in: Great Ideas, Truckstop Business, Darren's Great Ideas for Independent Operators, Human Resources

Coaching is part of the corrective action process, which I’ve written about in the past. However if done correctly, coaching can lead to many less negative corrective action situations.

Successful coaching should improve an employee’s:

Development; and
Performance.

Both of these purposes should be done so that the team member, the manger/leader and the company benefit from the time and effort involved in the process.

Read More

{NATSO News Weekly} June 10, 2013

Posted in: Industry Trends & News

Coalition: Governor Should Withdraw N.C. Tolling Application and more...

Read More

Truckstop Training: Four Steps of the Disciplinary Process

Posted in: Truckstop Business, Human Resources

As a follow-up to last month’s post on corrective actions, let’s explore the disciplinary process in general.

It is understood that every organization, whether large or small, has specific procedures and guidelines for their disciplinary process. Here are my general rules that can apply to any organization. They should be especially helpful to those organizations just starting to develop a performance management program and documentation of operational processes and procedures. Remember, the NATSO Foundation’s Truckstop and Travel Plaza Training Manual is available to help you get started with your operational process and procedures.

But, I digress…

Organization’s disciplinary processes often have flexibility built-in, allowing management to deal with performance issues, as they deem necessary. While I am not a human resources expert, I would caution you to limit the amount of flexibility you give. The safe rule of thumb is the disciplinary action should match the severity of the behavior/event/issue. Leadership should create and communicate to management and staff their detailed guidelines for what the specific results are if an undesired action is taken. If everyone knows the rules, the clearer the results of the undesired action are. Remember when creating your guidelines:

All team members must be held to the same standards; and
As referenced above, the crime (undesired action) must fit the punishment (disciplinary action).

Read More

Biodiesel Integration Part 2: How to Physically Integrate Biodiesel Into Your Retail Diesel Sales

Posted in: Fuel and Trucking, Biodiesel

Making the move to biodiesel blends in your travel center or truck stop is a two-part process. In my last post, I walked through the paperwork process for fuel licenses, taxes and credit opportunities. Your next step is physically integrating the product into your retail diesel sales.

Read More

Nine On-Trend Father's Day Displays for Truckstops

Posted in: Truckstop Business, Marketing & Retail

What can dear old dad expect this year?

According to a recent article on Chain Store Age, “Research released by IBISWorld showed that Father’s Day sales are forecast to total $13 billion in 2013, a 2% year-over-year increase. Special outings, such as dining out and watching sporting events, are expected to account for the largest share of Father’s Day spending this year, contributing 18.8% of total holiday sales, up 3.5% from 2012.

Behind outings, gifts of books, CDs, personal care products and sporting goods are expected to account for 18.4% of Father’s Day 2013, up 2% from last year. Greeting card sales will also see an increase over 2012, slated to jump 9%. Apparel spending, however, is slated to dip slightly this year, as consumers lean more toward electronics purchases for Dad. Gift cards will remain a holiday mainstay, accounting for 13% of Father’s Day spending – which is the same as 2012.”

With these statistics in mind, are you prepared? Click Read More below for nine suggestions to take advantage of the trends.

Read More

International Retailers Embrace Digital Signage

Posted in: Truckstop Business, International

European retailers have embraced digital signage as part of their marketing and merchandising programs to a much greater degree than their American counterparts operating in the same format.

Read More

{NATSO News Weekly} June 6, 2013

Posted in: Our Legislative and Regulatory Issues

N.C. Conducts I-95 Information Session and more...

Read More

The NATSO Show Magazine: June Issue

Posted in: Truckstop Business, The NATSO Show

The June issue of The NATSO Show magazine is out! For two and half days, the industry gathers to find knowledge, solutions and connections at The NATSO Show. Just like The NATSO Show, The NATSO Show Magazine is your source for solutions to improve your travel plaza business operations and for information on trends affecting the industry to help you make future-focused business decisions.

Each month The NATSO Show magazine brings you exclusive interviews, great ideas, location highlights and tips for how best to take advantage of The NATSO Show.

Read More
First Page of 3 Last Show per page, 21 total

Subscribe to Updates