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Dodge City Petro Travel Plaza Excels at Retail

Posted in: Truckstop Travels

Keith Wade, vice president of operations at Dodge City Petro in Dodge City, Alabama, has an extensive background in the retail industry, and it shows. When I visited the location, I was struck by how well Wade and the location’s owner, Jim Hays, manage SKUs, theme the location and draw in customers with their unique offerings.

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Great Things are Happening at Travel Centers: From Unique Offerings to Strong Signage

Posted in: Great Ideas, Truckstop Travels

One of the top benefits of being a NATSO member is the huge amount of peer-to-peer learning that takes place throughout the year. With that learning goal in mind, NATSO's blog is full of great ideas and best practices provided directly from truckstops and travel centers.

No matter what solution you’re looking for, the odds are, someone has faced a similar challenge or shared a solution.

Here are some of the great ideas in action at NATSO member locations across the country.

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Reno Junction Travel Plaza Serves the Community and Travelers

Posted in: Truckstop Travels

Reno Junction Travel Plaza in Gillette, Wyoming, brings an element of fun to the travel plaza industry while also meeting the needs of a wide range of customers.

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Employee Dying to Make Our Workplace More Colorful

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: We have a staff member who has dyed her hair bright blue, purple, red, yellow (up to and including her eyebrows). How acceptable is this in the work place?

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Truckstop Travels: Lessons from the Road

Posted in: Truckstop Business, Marketing & Retail

I am so fortunate to get to visit truckstops and travel plazas across the country and see first-hand the ways NATSO members are serving their communities. As we have noted before, operators are witnessing a rapid pace of change and many are responding with new and diverse offerings to attract customers. This need to adapt is not unique to our industry, and during my travels I see first-hand the ways other businesses are reacting to our today’s reality.

We can learn from those outside of our industry in addition to each other. Here are some key trends I am seeing from other businesses working to remain relevant.

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Oasis Travel Center Does Retail Right

Posted in: Truckstop Travels

Oasis Travel Center in Robertsdale, Alabama, is a sight to see and a perfect example of a thriving retail operation. It is unique, memorable destination that is sure to make you smile.

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Easy Access, Clear Signage Make Get-n-Go a Success

Posted in: Truckstop Travels

Get-n-Go in Sioux Falls, South Dakota, is a great example of the new breed of travel center. It has a robust grab-and-go-food program and an exceptional looking store but features limited parking and fuel islands. We are seeing more and more locations like this, and Get-n-Go is a beautiful location that is attracting professional drivers, local workers and travelers, and racking up gallons.

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Florida 595 Truck Stop Is a Haven for Drivers

Posted in: Truckstop Travels

Truckstops and travel plazas often serve as a home away from home for drivers, but Florida 595 Truck Stop in Davie, Florida, kicks it up a notch and offers drivers delicious food, a place to unwind and an opportunity to relax under the palm trees in the Florida sun.

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A Local Focus and Commitment to Customers Drives Success at Big Boy’s

Posted in: Truckstop Travels

At Big Boy’s Truck Stop in Kenly, North, Carolina, the personal touches and amazing people make everyone feel welcome. Owners Wendi and Walter Powell are always out from behind the counter, engaging with customers and inspiring their staff.

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Indefinite Leave. Can You Terminate?

Posted in: Truckstop Business, Human Resources

Today Federated Insurance is sharing one of our “HR Questions of the Month” regarding employment-related practices liability issues.

Question: Our employee has tendonitis. His condition has not seen any improvement, if anything he has experienced regression. To date we have conducted two ergonomic assessments. We made the recommended adjustments following both assessments. We have also accommodated the employee throughout his employment with modified duty and modified schedule as dictated by the employee's physician and the employee's feelings for what he can undertake day to day. The employee’s work hours since December of 2016 have averaged 20.65 hours/week. Because of this reduction in work hours and the volume of work he is producing, we have hired a new full-time employee to handle what the employee has not been producing, as well as to meet the overall increased work load demands of our engineering department. We have three employees in this group and our work volume is such that we need all three to be productive 40 hours each week. However, we are not able to spread this out evenly and the other two engineers are having to work in excess of 40 hours to handle the volume that the employee is unable to produce. This employee sent an email today advising that “both of his hands are pretty messed up now, to the point that I cannot move them without being in a lot of pain. I cannot work anymore and I do not know if or when I will be able to. The medications I’ve been given are doing a bad job of dulling the pain, and it continues to get worse. I have a physical therapy appointment on Monday and a primary care appointment on Tuesday. I don’t know if they will help to get me back to work, and I don’t know when that will be.” We are really struggling with how to move forward properly with this employee and would really appreciate some guidance here.

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