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Truckstop Training: Eleven Steps To Avoid Cash Over And Short Tills

Posted in: Truckstop Business, Human Resources

Welcome to our newest blog series, Truckstop and Travel Plaza Training. Training is an essential element in the success of any operation. Truckstops and travel plaza that train their staff well are able to improve their sales, profits, customer service, effectiveness and safety. As a result, their company’s overall operations also improve.

NATSO also offers a Truckstop and Travel Plaza Training Manual. The manual is designed to help operators create their own store- and company-specific operations training manual. NATSO members can purchase the manual for $175 and nonmembers can purchase it for $675 here.

Truckstop Training: Eleven Steps To Avoid Cash Over And Short Tills 

We've already discussed customer service tips for truckstop cashiers. Cashiers are also responsible for till management. 

Cashiers should ensure that they are starting with the correct amount of cash in their tills. Accidents happen and the person who gave them their starting money may have miscounted. By ensuring they’re starting with the proper funds, cashiers will minimize any discrepancies they may have at the end of a shift.

They should also follow these eleven steps to avoid cash over and short tills:

  1. Verify the register till before starting each shift.
  2. Keep money straight and organized during shifts.
  3. Follow your location’s money drop procedures properly during shifts.
  4. Repeat transaction amounts back to customer during shifts.
  5. Count change back to customers out loud so you and they understand what amount of money is being returned.
  6. Check for counterfeit $50 and $100 bills--counterfeit pens are available at the bank.
  7. Beware of quick-change artists, hence the reason to count change back aloud.
  8. Never work out of an open till, always complete one transaction prior to beginning a new transaction.
  9. Always give receipts to customers.
  10. Place security labels/dots/stickers on purchased merchandise if your company has that policy.
  11. Always place products in bags.
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Join the conversation! What guidelines do you have at your location for till management? 

 

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About the Author

Darren Schulte

Darren Schulte

Darren Schulte serves as Vice President of Membership at NATSO. In this role, he directs recruitment, retention and customer service for truckstop and travel plaza members. He is also responsible for developing NATSO products and programs, particularly those relating to education, research and training for truckstop and travel plaza operators.

Schulte also leads NATSO's Profitable Retail Review program. A Profitable Retail Review is a custom assessment of your truckstop, including recommendations for every aspect of your facility, from actionable ideas to improve revenue to tactical ways to improve your net operating costs. Learn about NATSO's Profitable Retail Review program here.

Schulte joined NATSO with nearly three decades of experience in truckstop and travel plaza operations and merchandising. Schulte has worked for: 

  • Love's Travel Stops and Country Stores,
  • HESS Corporation, 
  • Petro Stopping Centers, and
  • TSC Global/Barjan LLC.